Qualys incident

US Platform 1: UI logins failing( IM-12884)

Critical Resolved View vendor source →

Qualys experienced a critical incident on September 28, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 02:06 PM UTC
Resolved
Sep 28, 2026, 06:04 PM UTC
Duration
3h 57m
Detected by Pingoru
Sep 28, 2026, 02:06 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Sep 28, 2026, 02:06 PM UTC

    The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available.

  2. identified Sep 28, 2026, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 28, 2026, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 28, 2026, 06:04 PM UTC

    This incident has been resolved.