Qualys incident

US Platform 3: Vulnerability Sync Delay in Portal Module UI (IM-12610)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 27, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 11:33 PM UTC
Resolved
Apr 29, 2026, 09:42 AM UTC
Duration
1d 10h
Detected by Pingoru
Apr 27, 2026, 11:33 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Continuous Monitoring (CM)Malware Detection (MD)Patch Management (PM)Policy Audit (PA)Security Assessment Questionnaire (SAQ)Threat Protection (TP)Web Application Scanning (WAS)

Update timeline

  1. investigating Apr 27, 2026, 11:33 PM UTC

    Qualys Cloud Platform Operations is currently investigating a data synchronization issue that affects the latest vulnerability information displayed on the AV, CSAM, and CA dashboards/widgets, as well as in the QQL results within the portal modules. Although this issue is occurring, the data remains accessible through ASR reports and VM reports. Some users may experience longer-than-expected delays in the synchronization of data with the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12610.

  2. monitoring Apr 28, 2026, 12:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2026, 09:42 AM UTC

    This incident has been resolved.