Qualys incident

Multiple Shared Platforms: Agent Re-provision Via Purge Rule Issue (IM-12674)

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 27, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 1 more component, lasting 6h 47m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 02:29 PM UTC
Resolved
May 27, 2026, 09:17 PM UTC
Duration
6h 47m
Detected by Pingoru
May 27, 2026, 02:29 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)

Update timeline

  1. investigating May 27, 2026, 02:29 PM UTC

    Qualys Cloud Operations has identified an issue with our agent re-provision feature within our purge rules that is impacting the provisioning of agents post deletion. A fix is currently being worked on. Further details will be shared as they become available. The ticket reference for this incident is IM-12674

  2. monitoring May 27, 2026, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 09:17 PM UTC

    This incident has been resolved.