Qualys incident
US Platform 1, US Platform 4, EU Platform 1, CA Platform 1: Container security Module is failing with HTTP 500 [IM-12857]
Qualys experienced a minor incident on September 9, 2026 affecting Container Security (CS) and Container Security (CS) and 1 more component, lasting 18h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Container Security (CS)Container Security (CS)Container Security (CS)Container Security (CS)
Update timeline
- investigating Sep 09, 2026, 07:03 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Container Security (CS) module. Affected users may encounter an HTTP 500 Error when accessing the Container Security (CS) Module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12857.
- identified Sep 09, 2026, 10:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 10, 2026, 01:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 01:56 PM UTC
This incident has been resolved.