Qualys incident

US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]

Minor Resolved View vendor source →

Qualys experienced a minor incident on September 9, 2026 affecting Vulnerability Management (VM) and Vulnerability Management (VM) and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 10:55 AM UTC
Resolved
Sep 10, 2026, 03:37 PM UTC
Duration
1d 4h
Detected by Pingoru
Sep 09, 2026, 10:55 AM UTC

Affected components

Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)

Update timeline

  1. investigating Sep 09, 2026, 10:55 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the "Activity Logs" section under the Admin module. Affected users may encounter a "Whitelabel Error Page" when attempting to view the Activity Logs. Further updates will be shared as they become available. The ticket reference for this incident is IM-12852.

  2. identified Sep 09, 2026, 12:47 PM UTC

    The issue has been identified and our Engineering team is working on the fix.

  3. resolved Sep 10, 2026, 03:37 PM UTC

    This incident has been resolved.