Qualys incident

US Platform 2: Qualys API and UI Login Impacted [IM-12559]

Critical Resolved View vendor source →

Qualys experienced a critical incident on March 31, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 10:28 AM UTC
Resolved
Mar 31, 2026, 12:44 PM UTC
Duration
2h 15m
Detected by Pingoru
Mar 31, 2026, 10:28 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Mar 31, 2026, 10:28 AM UTC

    US Platform 2 is currently experiencing issues with the Qualys API and the UI login. The Qualys Cloud Platform Operations team is actively investigating the API and login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12559.

  2. monitoring Mar 31, 2026, 10:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 31, 2026, 12:44 PM UTC

    This incident has been resolved.