Qualys incident

UK Platform 1: Patch Management Deployment Jobs Stuck in Queued State (IM-12566)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 2, 2026 affecting Patch Management (PM), lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 04:29 PM UTC
Resolved
Apr 02, 2026, 05:00 PM UTC
Duration
30m
Detected by Pingoru
Apr 02, 2026, 04:29 PM UTC

Affected components

Patch Management (PM)

Update timeline

  1. investigating Apr 02, 2026, 04:29 PM UTC

    The Qualys Cloud Operations team is investigating an issue where deployment jobs can be created but remain in the queue; however, newly created jobs are not appearing in the UI and are not taking effect in the application. Further details will be provided as they become available. The ticket reference for this incident is IM-12566.

  2. investigating Apr 02, 2026, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 02, 2026, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 02, 2026, 04:40 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 02, 2026, 04:42 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Apr 02, 2026, 04:59 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Apr 02, 2026, 05:00 PM UTC

    This incident has been resolved.