Qualys incident
US Platform 2: VM Scan Processing Delays (IM-12565)
Affected components
Cloud Agent (CA)Vulnerability Management (VM)
Update timeline
- investigating Apr 02, 2026, 02:01 PM UTC
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.
- identified Apr 02, 2026, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 02, 2026, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Apr 03, 2026, 11:53 AM UTC
We are currently investigating this issue.
- resolved Apr 03, 2026, 01:59 PM UTC
This incident has been resolved.
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