Qualys incident

US Platform 2: VM Scan Processing Delays (IM-12565)

Major Resolved View vendor source →

Qualys experienced a major incident on April 2, 2026 affecting Cloud Agent (CA) and Vulnerability Management (VM), lasting 23h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 02:01 PM UTC
Resolved
Apr 03, 2026, 01:59 PM UTC
Duration
23h 57m
Detected by Pingoru
Apr 02, 2026, 02:01 PM UTC

Affected components

Cloud Agent (CA)Vulnerability Management (VM)

Update timeline

  1. investigating Apr 02, 2026, 02:01 PM UTC

    Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

  2. identified Apr 02, 2026, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 09:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Apr 03, 2026, 11:53 AM UTC

    We are currently investigating this issue.

  5. resolved Apr 03, 2026, 01:59 PM UTC

    This incident has been resolved.