Qualys incident

EU Platform 2: Delay in VM Scan Processing [IM-12595]

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 16, 2026 affecting Vulnerability Management (VM), lasting 10h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 11:43 PM UTC
Resolved
Apr 17, 2026, 09:50 AM UTC
Duration
10h 7m
Detected by Pingoru
Apr 16, 2026, 11:43 PM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Apr 16, 2026, 11:43 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12595.

  2. monitoring Apr 17, 2026, 04:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2026, 09:50 AM UTC

    This incident has been resolved.