Qualys incident

Platform: UK1, US4, US5, KSA, AE, EU3, AU : Tag Based [QQL] Queries Not Returning Expected Assets (IM-12569)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 9, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 1 more component, lasting 8d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 12:18 PM UTC
Resolved
Apr 17, 2026, 05:44 PM UTC
Duration
8d 5h
Detected by Pingoru
Apr 09, 2026, 12:18 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)AssetView (AV)AssetView (AV)

Update timeline

  1. investigating Apr 09, 2026, 12:18 PM UTC

    Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in GAV/CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.

  2. monitoring Apr 09, 2026, 11:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2026, 05:44 PM UTC

    This incident has been resolved.