Qualys incident

US Platform 2:The VM and PC both scans are moving into an errored state. (IM-12627)

Major Resolved View vendor source →

Qualys experienced a major incident on May 5, 2026 affecting Policy Audit (PA) and Security Configuration Assessment (SCA) and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 02:18 AM UTC
Resolved
May 05, 2026, 06:57 AM UTC
Duration
4h 38m
Detected by Pingoru
May 05, 2026, 02:18 AM UTC

Affected components

Policy Audit (PA)Security Configuration Assessment (SCA)Vulnerability Management (VM)

Update timeline

  1. investigating May 05, 2026, 02:18 AM UTC

    Qualys Cloud Operations has observed that both VM and PC scans are moving into an error state. The team is currently investigating further. Further updates will be provided as they become available. The ticket reference for this incident is IM-12627.

  2. monitoring May 05, 2026, 03:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2026, 06:57 AM UTC

    This incident has been resolved.