Qonversion Outage History
Qonversion is up right nowPingoru has recorded 52 incidents for Qonversion: 31 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 7 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 12 | 34 of 744 (5%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 1 | 4 of 512 (1%) |
Incidents, newest first
Critical October 20, 2026 Issue with API 4h 6m API, User Properties
Started Oct 20, 2026, 06:11 AM UTC· resolved Oct 20, 2026, 10:18 AM UTC
- investigating Oct 20, 2026, 06:11 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Oct 20, 2026, 06:52 AM UTC
Between approximately 06:03 and 06:13 UTC, most requests to the Qonversion API returned errors, and the dashboard was briefly unavailable. We have identified the cause as an infrastructure availability event with our cloud provider and have switched API traffic to a fallback path. The API is responding again; some functionality, including remote configuration delivery, remains degraded and some purchase events may be processed with a delay. We are working on full recovery and will post the next update within 30 minutes.
- identified Oct 20, 2026, 07:52 AM UTC
Update 07:50 UTC — The API continues to operate on a fallback path and is responding normally. We have started processing the backlog of requests received during the incident; purchase and user-data updates from that period are being applied progressively and may appear with a delay. Remote configuration delivery remains degraded until the recovery completes. The original impact window was approximately 06:03–06:13 UTC, when most API requests returned errors. Next update within 60 minutes.
- monitoring Oct 20, 2026, 09:41 AM UTC
Recovery is complete. API traffic has been returned to the primary path and all services are operating normally. The backlog of requests received during the incident has been fully processed; purchases, user data and remote configuration updates from that period have been applied. We will continue to monitor closely and post a final update within 60 minutes.
- resolved Oct 20, 2026, 10:18 AM UTC
This incident is resolved. Between approximately 06:03 and 06:13 UTC on 20 October, most requests to the Qonversion API returned errors and the dashboard was briefly unavailable, due to an infrastructure availability event with our cloud provider. From 06:13 UTC the API was served through a fallback path: requests were accepted, while remote configuration delivery was degraded and purchase and user-data updates were applied with a delay until the backlog was processed. Full service on the primary path has been restored since 09:43 UTC, and we have confirmed no recurrence since. We're sorry for the disruption.
Notice September 24, 2026 Elevated API errors 3m
Started Sep 24, 2026, 08:00 AM UTC· resolved Sep 24, 2026, 08:03 AM UTC
- resolved Sep 24, 2026, 08:42 AM UTC
Between approximately 08:01 and 08:03 UTC on 24 September, most requests to the Qonversion API returned errors, and the dashboard briefly returned errors for some requests. The cause was an infrastructure capacity event that temporarily left the API without enough serving capacity. Service recovered automatically at 08:03 UTC and has been stable since. We're sorry for the disruption.
Major September 3, 2026 Elevated API errors and timeouts 1h 9m API
Started Sep 03, 2026, 11:32 AM UTC· resolved Sep 03, 2026, 12:41 PM UTC
- monitoring Sep 03, 2026, 11:32 AM UTC
Between approximately 11:01 and 11:08 UTC, requests to the Qonversion API returned errors or timed out. For about two minutes most requests were affected; for the rest of the window a portion of requests to SDK initialization, purchases and entitlements failed or were slow. Service recovered at 11:08 UTC without data loss on our side; SDK retries covered most affected calls. We are monitoring closely and will post an update within 60 minutes.
- resolved Sep 03, 2026, 12:41 PM UTC
This incident has been resolved.
Minor August 20, 2026 Duplicate deliveries for a small percentage of iOS transaction events 5h 47m Realtime Dashboards, Webhooks, Integrations
Started Aug 20, 2026, 11:53 AM UTC· resolved Aug 20, 2026, 05:40 PM UTC
- identified Aug 20, 2026, 11:53 AM UTC
Between August 17 and August 20, 11:10 UTC, a defect caused some iOS subscription transactions to be duplicated under more than one user profile. Affected projects may see inflated revenue and subscription-event counts in dashboards and exports, and some duplicate events were delivered to connected integrations and webhook endpoints. No payments or end-user purchases were affected — this is limited to analytics data. The defect is disabled and no new duplicates are being created. We are removing the duplicated data and will contact affected accounts directly with details.
- identified Aug 20, 2026, 12:52 PM UTC
Removal of duplicated records from dashboards and exports is in progress. If your project ingests Qonversion webhooks or integration events and you store them raw, duplicated events can be identified by the same App Store transaction ID appearing under different Qonversion user IDs; deduplicating on (store transaction ID, event type) is safe.
- monitoring Aug 20, 2026, 03:48 PM UTC
Duplicated records have been removed — dashboards and exports now show corrected figures, and per-user payment summaries have been recalculated.
- monitoring Aug 20, 2026, 03:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 20, 2026, 05:40 PM UTC
data repair is complete end-to-end
Minor August 18, 2026 API availability issues 1h 9m API
Started Aug 18, 2026, 06:31 PM UTC· resolved Aug 18, 2026, 07:40 PM UTC
- monitoring Aug 18, 2026, 06:31 PM UTC
Between 18:00 and 18:03 UTC, some API requests were unavailable or returned errors. Service availability has recovered, and we are monitoring the results.
- resolved Aug 18, 2026, 07:40 PM UTC
The issue has been resolved and service performance has returned to normal.
Critical August 17, 2026 Elevated error rates on the API 4m API, User Properties
Started Aug 17, 2026, 09:36 PM UTC· resolved Aug 17, 2026, 09:41 PM UTC
- monitoring Aug 17, 2026, 09:36 PM UTC
Between 21:18–21:23 UTC the Qonversion API experienced elevated error rates. Service has fully recovered and all systems are operating normally.
- resolved Aug 17, 2026, 09:41 PM UTC
This incident has been resolved.
Minor August 13, 2026 Google Play Data Processing Delays - Integrations Tools Affected 1h 52m Realtime Dashboards, Webhooks, Integrations
Started Aug 13, 2026, 07:24 PM UTC· resolved Aug 13, 2026, 09:16 PM UTC
- investigating Aug 13, 2026, 07:24 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
- identified Aug 13, 2026, 07:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 13, 2026, 07:55 PM UTC
The root cause has been identified and fixed. The issue affected Google Play processing only — Apple App Store was not impacted. Google Play subscription updates, webhooks, and dashboard data may be delayed while our systems catch up over the next few hours. No data has been lost.
- monitoring Aug 13, 2026, 08:21 PM UTC
Recovery is progressing well: the processing backlog is down more than 85% and draining quickly.
- monitoring Aug 13, 2026, 08:37 PM UTC
Real-time purchase processing has been operating normally — the backlog affected only background subscription checks. Webhook delivery remained near real-time throughout; only a small share of events was delayed while the backlog cleared.
- resolved Aug 13, 2026, 09:16 PM UTC
This was a minor incident with limited customer impact. All systems are operating normally and the processing backlog has fully cleared. No data was lost. This incident has been resolved.
Minor August 13, 2026 Delays in subscription data updates 17m API, User Properties
Started Aug 13, 2026, 07:17 PM UTC· resolved Aug 13, 2026, 07:34 PM UTC
- investigating Aug 13, 2026, 07:17 PM UTC
We are currently experiencing delays in subscription data processing. Subscription events, webhooks, integration deliveries, and analytics may be updated with a delay.
Minor August 13, 2026 Performance degradation 4h 35m API, User Properties
Started Aug 13, 2026, 01:40 PM UTC· resolved Aug 13, 2026, 06:16 PM UTC
- investigating Aug 13, 2026, 01:40 PM UTC
We are currently experiencing degraded performance with an elevated rate of 500 errors. The issue started around 12:35 UTC. We are investigating and will post updates as more information becomes available.
- monitoring Aug 13, 2026, 03:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 06:16 PM UTC
The issue has been resolved and service performance has returned to normal.
Minor August 11, 2026 Delayed analytics data updates 3h 54m Realtime Dashboards
Started Aug 11, 2026, 08:03 PM UTC· resolved Aug 11, 2026, 11:58 PM UTC
- monitoring Aug 11, 2026, 08:03 PM UTC
We are experiencing delays in analytics data updates. Some recent subscription events may take longer than usual to appear in dashboards. Processing has recovered, and the remaining backlog is steadily decreasing. We are monitoring the recovery and will provide an update once analytics data is fully up to date.
- resolved Aug 11, 2026, 11:58 PM UTC
Analytics data updates have recovered. The Miller processing queue has returned to its normal operating range and continues to decrease; processing capacity remains ahead of incoming work.
Notice August 11, 2026 Elevated errors on getRemoteConfig 33m API
Started Aug 11, 2026, 01:38 PM UTC· resolved Aug 11, 2026, 02:12 PM UTC
- investigating Aug 11, 2026, 01:38 PM UTC
getRemoteConfig requests are currently failing with elevated 500 error rates.
- monitoring Aug 11, 2026, 01:38 PM UTC
The rollback is complete and getRemoteConfig error rates are back to normal
- resolved Aug 11, 2026, 02:12 PM UTC
This incident has been resolved.
Minor August 11, 2026 API performance degradation 1h 30m API, User Properties
Started Aug 11, 2026, 08:57 AM UTC· resolved Aug 11, 2026, 10:27 AM UTC
- investigating Aug 11, 2026, 08:57 AM UTC
We're experiencing an elevated level of API response time and are currently looking into the issue.
- monitoring Aug 11, 2026, 09:17 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 11, 2026, 09:17 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 11, 2026, 10:27 AM UTC
This incident has been resolved.
Minor August 10, 2026 Brief API degradation 8h 29m API
Started Aug 10, 2026, 04:34 PM UTC· resolved Aug 11, 2026, 01:03 AM UTC
- monitoring Aug 10, 2026, 04:34 PM UTC
Some customers may have experienced elevated error rates and slower responses on the API. The service fully recovered at 14:09 UTC. We are continuing to monitor.
- resolved Aug 11, 2026, 01:03 AM UTC
This incident has been resolved.
Notice August 5, 2026 Missing purchase events on iOS 4h 45m
Started Aug 05, 2026, 09:54 AM UTC· resolved Aug 05, 2026, 02:40 PM UTC
- identified Aug 05, 2026, 09:54 AM UTC
We have identified an issue that caused some iOS purchase and trial-start events to be missing since 4 August, approximately 13:00 UTC. Android and Stripe are not affected. Subscription renewals, cancellations, expirations and refunds are processing normally on all platforms. No data has been lost — the affected purchases are intact at the App Store and will be restored. A fix is being deployed. Next update within 60 minutes.
- monitoring Aug 05, 2026, 10:55 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 05, 2026, 10:55 AM UTC
The change responsible was disabled in production at 10:06 UTC. iOS purchase and trial-start events are flowing again. We are restoring what was missed between 4 August 13:05 UTC and 5 August 10:06 UTC. Part of it recovers automatically as apps re-verify with the App Store; we are backfilling the rest directly. User access returns through the same mechanism. We will confirm once the backfill is complete.
- resolved Aug 05, 2026, 02:40 PM UTC
The data backfill was completed at 13:00 UTC, which restored the affected events.
Critical June 29, 2026 Dashboards Disruption 4h 18m Apple Search Ads Attribution
Started Jun 29, 2026, 03:06 PM UTC· resolved Jun 29, 2026, 07:24 PM UTC
- investigating Jun 29, 2026, 03:06 PM UTC
We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database.
- identified Jun 29, 2026, 03:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 29, 2026, 03:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 29, 2026, 04:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 29, 2026, 07:24 PM UTC
This incident has been resolved.
Major June 26, 2026 Charts data delayed 16m Realtime Dashboards
Started Jun 26, 2026, 01:53 AM UTC· resolved Jun 26, 2026, 02:10 AM UTC
- investigating Jun 26, 2026, 01:53 AM UTC
We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.
- identified Jun 26, 2026, 01:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 26, 2026, 02:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 02:10 AM UTC
This incident has been resolved.
Major February 6, 2026 Delayed analytics data in dashboards 58m Realtime Dashboards
Started Feb 06, 2026, 03:10 AM UTC· resolved Feb 06, 2026, 04:08 AM UTC
- investigating Feb 06, 2026, 03:10 AM UTC
We are currently investigating this issue.
- investigating Feb 06, 2026, 03:11 AM UTC
We are continuing to investigate this issue.
- identified Feb 06, 2026, 03:54 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 06, 2026, 04:08 AM UTC
This incident has been resolved.
Minor December 29, 2025 Issues with Dash.qonversion.io 13h 7m Realtime Dashboards
Started Dec 29, 2025, 03:20 PM UTC· resolved Dec 30, 2025, 04:28 AM UTC
- investigating Dec 29, 2025, 03:44 PM UTC
We are experiencing issues with our site with the dashboards for clients. It does not affect our backend for SDK and public API. We're investigating the issue.
- investigating Dec 29, 2025, 04:15 PM UTC
We're still investigating the issue.
- identified Dec 29, 2025, 04:56 PM UTC
We have identified the root cause of the incident and are implementing the fix. It will take up to 18 hours.
- identified Dec 30, 2025, 03:49 AM UTC
Full dashboards restoration is expected shortly.
- monitoring Dec 30, 2025, 04:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 30, 2025, 04:28 AM UTC
This incident has been resolved.
Minor December 23, 2025 API degradation (Game Day: API failover exercise) 1h 56m API, Realtime Dashboards, User Properties, Apple Search Ads Attribution and 2 more
Started Dec 23, 2025, 08:38 AM UTC· resolved Dec 23, 2025, 10:35 AM UTC
- investigating Dec 23, 2025, 08:38 AM UTC
We switched to our backup backend solution. Events for analytics, webhooks, and other integrations are delayed.
- identified Dec 23, 2025, 08:55 AM UTC
We have identified the root cause of the incident and are implementing a fix.
- identified Dec 23, 2025, 09:04 AM UTC
Fix implemented. We started switching from our backup backend solution to the main one.
- identified Dec 23, 2025, 09:54 AM UTC
Switching from our backup backend solution to the main one is ongoing. We expect the process to complete within 40 minutes.
- resolved Dec 23, 2025, 10:35 AM UTC
We've exited the backup backend solution. Everything is working fine.
Minor December 18, 2025 Issue with User Properties API 3h
Started Dec 18, 2025, 08:30 AM UTC· resolved Dec 18, 2025, 11:30 AM UTC
- resolved Dec 18, 2025, 10:17 PM UTC
Today between 11:26 and 11:43 UTC, we experienced a partial degradation affecting the user‑properties endpoints. The issue was promptly identified and resolved.
Major December 12, 2025 Partial degradation of analytics dashboards 3h 27m Realtime Dashboards
Started Dec 12, 2025, 02:31 PM UTC· resolved Dec 12, 2025, 05:58 PM UTC
- investigating Dec 12, 2025, 02:31 PM UTC
We are investigating the cause of the delay in data display. All data processing systems are functioning correctly.
- identified Dec 12, 2025, 03:32 PM UTC
We have identified the issue and implemented a fix. Data is currently being loaded, and we are continuing to monitor the situation.
- identified Dec 12, 2025, 04:18 PM UTC
The fix has been applied correctly and we are continuing to upload analytical data. There are approximately 30 minutes left.
- resolved Dec 12, 2025, 05:58 PM UTC
This incident has been resolved.
Critical November 18, 2025 Our service is currently partially unavailable due to a global issue affecting our provider, Cloudflare. 5h 55m API, User Properties
Started Nov 18, 2025, 12:09 PM UTC· resolved Nov 18, 2025, 06:05 PM UTC
- identified Nov 18, 2025, 12:09 PM UTC
Cloudflare is experiencing disruptions in their global network, which may impact multiple customers worldwide. Their engineering team is actively investigating and working to resolve the problem.
- identified Nov 18, 2025, 01:44 PM UTC
Our service is currently experiencing a complete outage—the API is fully unavailable—due to a global issue affecting our provider, Cloudflare.
- identified Nov 18, 2025, 02:39 PM UTC
We are currently observing initial signs of service recovery and continue to closely monitor the situation.
- monitoring Nov 18, 2025, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 06:05 PM UTC
This incident has been resolved.
Major September 23, 2025 API Partial outage 7h 34m API
Started Sep 23, 2025, 02:25 PM UTC· resolved Sep 23, 2025, 09:59 PM UTC
- identified Sep 23, 2025, 02:44 PM UTC
We are currently investigating this issue.
- identified Sep 23, 2025, 02:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 23, 2025, 03:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 23, 2025, 03:55 PM UTC
We identified the issue, fixed it, and will now switch from the backup backend solution to the main one.
- identified Sep 23, 2025, 05:11 PM UTC
We continue switching from the backup backend solution to the main one. We expect the switching to be finished within 3 hours.
- identified Sep 23, 2025, 06:31 PM UTC
We continue switching from the backup backend solution to the main one. We expect the switching to be finished within 1.5-2 hours.
- identified Sep 23, 2025, 08:48 PM UTC
Our comeback from the backup backend solution to the main one is coming to an end. We expect we'll be fully out of the incident within an hour. All the delayed events will be sent to integrations, webhooks, and raw/scheduled reports by this time.
- resolved Sep 23, 2025, 09:59 PM UTC
All work has been completed, and we are pleased to report that the API is operating normally. The problem was related to degradation on the part of our database provider. We have received their incident analysis and have taken preventative measures to avoid a similar situation in the future. Our team will continue to monitor the situation over the coming days. Thank you for your patience and understanding throughout this process.
Minor August 13, 2025 Purchase Save Endpoint Degradation 2h
Started Aug 13, 2025, 09:00 AM UTC· resolved Aug 13, 2025, 11:00 AM UTC
- resolved Aug 13, 2025, 12:49 PM UTC
Between August 12th, 09:00 UTC and August 13th, 11:00 UTC, the iOS purchase save endpoint experienced partial degradation, affecting approximately up to 5% of requests. The issue has been resolved and the service is operating normally. We will be restoring the impacted historical data to ensure accuracy.
Major August 8, 2025 API Partial Outage 27m API
Started Aug 08, 2025, 11:18 AM UTC· resolved Aug 08, 2025, 11:45 AM UTC
- investigating Aug 08, 2025, 11:23 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- investigating Aug 08, 2025, 11:28 AM UTC
The API error rate has stabilized, and the system is functioning normally. Our team is currently investigating the causes of the outage.
- resolved Aug 08, 2025, 12:45 PM UTC
This incident has been resolved.