Qonversion incident

API degradation (Game Day: API failover exercise)

Minor Resolved View vendor source →

Qonversion experienced a minor incident on December 23, 2025 affecting API and Realtime Dashboards and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 08:38 AM UTC
Resolved
Dec 23, 2025, 10:35 AM UTC
Duration
1h 56m
Detected by Pingoru
Dec 23, 2025, 08:38 AM UTC

Affected components

APIRealtime DashboardsUser PropertiesApple Search Ads AttributionWebhooksIntegrations

Update timeline

  1. investigating Dec 23, 2025, 08:38 AM UTC

    We switched to our backup backend solution. Events for analytics, webhooks, and other integrations are delayed.

  2. identified Dec 23, 2025, 08:55 AM UTC

    We have identified the root cause of the incident and are implementing a fix.

  3. identified Dec 23, 2025, 09:04 AM UTC

    Fix implemented. We started switching from our backup backend solution to the main one.

  4. identified Dec 23, 2025, 09:54 AM UTC

    Switching from our backup backend solution to the main one is ongoing. We expect the process to complete within 40 minutes.

  5. resolved Dec 23, 2025, 10:35 AM UTC

    We've exited the backup backend solution. Everything is working fine.