Qonversion experienced a notice incident on August 5, 2026, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 05, 2026, 09:54 AM UTC
We have identified an issue that caused some iOS purchase and trial-start events to be missing since 4 August, approximately 13:00 UTC. Android and Stripe are not affected. Subscription renewals, cancellations, expirations and refunds are processing normally on all platforms. No data has been lost — the affected purchases are intact at the App Store and will be restored. A fix is being deployed. Next update within 60 minutes.
- monitoring Aug 05, 2026, 10:55 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 05, 2026, 10:55 AM UTC
The change responsible was disabled in production at 10:06 UTC. iOS purchase and trial-start events are flowing again. We are restoring what was missed between 4 August 13:05 UTC and 5 August 10:06 UTC. Part of it recovers automatically as apps re-verify with the App Store; we are backfilling the rest directly. User access returns through the same mechanism. We will confirm once the backfill is complete.
- resolved Aug 05, 2026, 02:40 PM UTC
The data backfill was completed at 13:00 UTC, which restored the affected events.