Qonversion incident

MRR, New subscription charts are not correct

Minor Resolved View vendor source →

Qonversion experienced a minor incident on August 5, 2025 affecting Realtime Dashboards, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 08:08 AM UTC
Resolved
Aug 08, 2025, 10:11 AM UTC
Duration
3d 2h
Detected by Pingoru
Aug 05, 2025, 08:08 AM UTC

Affected components

Realtime Dashboards

Update timeline

  1. investigating Jul 28, 2025, 07:42 PM UTC

    The data in the MRR and New Subscription charts is inaccurate once again. This is the same issue for which we closed an incident on July 15, 2025. We are investigating the problem. Core services remain unaffected.

  2. identified Aug 08, 2025, 10:08 AM UTC

    The main cause has been found. The team is beginning to address the inaccuracy and correct the historical data.

  3. monitoring Aug 08, 2025, 10:09 AM UTC

    The problem has been resolved, and the historical data is now correct. The team is now monitoring the situation.

  4. resolved Aug 08, 2025, 10:11 AM UTC

    This incident has been resolved.