Public Cloud incident
[Global][Databases & Data Analytics] - API incident notification
Ongoing since 10:04 AM UTC, affecting BHS and BHS and 1 more.
We would like to inform you that our service has been fully restored as of 12/11/2026 10:08 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 12/11/2026 09:15 UTC Impacted Service(s) : The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services was temporarily experiencing slowness and errors. Existing services continued to run. Customers Impact : Customers may have experienced API errors or slowness when viewing or managing their services through the API or the Control Panel. We apologize for any inconvenience caused and appreciate your understanding.
Affected components
Update timeline
- investigating Nov 12, 2026, 10:04 AM UTC
We are currently experiencing an incident affecting our Databases and Data & Analytics offering. Please find the details of this incident below : Start time : 12/11/2026 09:15 UTC Impacted Service(s) : The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services is temporarily experiencing slowness and errors. Existing services continue to run. Customers Impact : Customers may experience API errors or slowness when viewing or managing their services through the API or the Control Panel. Ongoing Actions : Our teams are investigating, in coordination with our provider, to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- monitoring Nov 12, 2026, 10:14 AM UTC
We would like to inform you that our service has been fully restored as of 12/11/2026 10:08 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 12/11/2026 09:15 UTC Impacted Service(s) : The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services was temporarily experiencing slowness and errors. Existing services continued to run. Customers Impact : Customers may have experienced API errors or slowness when viewing or managing their services through the API or the Control Panel. We apologize for any inconvenience caused and appreciate your understanding.
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