PROS Outage History

There were 3 PROS outages since February 25, 2026 totaling 23h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pros.com

Notice March 4, 2026

RTPE Degraded Performance US1 POD

Detected by Pingoru: Mar 04, 2026, 02:49 PM UTC
Resolved: Mar 04, 2026, 06:10 PM UTC
Duration: 3h 21m

Affected: US1

Timeline · 7 updates

investigating Mar 04, 2026, 02:49 PM UTC

Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are actively working to resolve the issue.
investigating Mar 04, 2026, 02:52 PM UTC

Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are actively working to resolve the issue.
investigating Mar 04, 2026, 03:52 PM UTC

Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are continuing work to resolve the issue.
investigating Mar 04, 2026, 05:10 PM UTC

Mitigation actions have completed in RTPE evaluation service in US1 POD. We expect performance to be restored in approximately 30 minutes. We will continue to monitor to confirm the issue has been resolved.
investigating Mar 04, 2026, 05:38 PM UTC

Performance is be restored in RTPE evaluation service in US1 POD. We will continue to monitor to confirm the issue has been resolved.
investigating Mar 04, 2026, 05:38 PM UTC

Performance is restored in RTPE evaluation service in US1 POD. We will continue to monitor to confirm the issue has been resolved.
resolved Mar 04, 2026, 06:10 PM UTC

We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

Read the full incident report →

Notice March 2, 2026

SPO degradated service for training Segmentation based optimizations.

Detected by Pingoru: Mar 02, 2026, 10:07 PM UTC
Resolved: Mar 03, 2026, 05:01 PM UTC
Duration: 18h 54m

Affected: AU1EU1US1

Timeline · 2 updates

investigating Mar 02, 2026, 10:07 PM UTC

New trainings for Negotiated Segmentation–based optimizations are currently experiencing issues. We are aware of the problem and are actively working to resolve it as quickly as possible. This does not affect results from the most recent successful training.
resolved Mar 03, 2026, 05:01 PM UTC

New trainings for Negotiated Segmentation–based optimizations and E-Commerce are operational as of 8 PM CST.

Read the full incident report →

Notice February 25, 2026

Partial outage for smartCPQ in our US1 and EU1 cloud regions

Detected by Pingoru: Feb 25, 2026, 03:31 PM UTC
Resolved: Feb 25, 2026, 04:26 PM UTC
Duration: 55m

Affected: EU1US2

Timeline · 3 updates

investigating Feb 25, 2026, 03:31 PM UTC

Dear customers, We are currently experiencing partial service disruptions in our US1 and EU1 cloud regions. As a result, some users may encounter errors when attempting to synchronize their quotes back to Salesforce CRM. Our teams are actively investigating the issue, and we will provide an update within the next hour. Sincerely, PROS Support
investigating Feb 25, 2026, 04:13 PM UTC

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support
resolved Feb 25, 2026, 04:26 PM UTC

Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Read the full incident report →

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