PROS incident

SPO degraded service for training Neural Network analyses

Notice Resolved View vendor source →

PROS experienced a notice incident on May 22, 2026 affecting AU1 and EU1 and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 05:34 PM UTC
Resolved
May 22, 2026, 06:36 PM UTC
Duration
1h 2m
Detected by Pingoru
May 22, 2026, 05:34 PM UTC

Affected components

AU1EU1US1

Update timeline

  1. investigating May 22, 2026, 05:34 PM UTC

    We are experiencing delayed training completion for Neural Network analyses.

  2. investigating May 22, 2026, 05:55 PM UTC

    We are experiencing delayed training completion for Neural Network analyses. Pricing requests are not impacted by this and are fully functional.

  3. resolved May 22, 2026, 06:36 PM UTC

    The issue has been resolved. Training is fully operational. All pending trainings will continue and no further action is needed.