PROS incident

SPO degradated service for training Segmentation based optimizations.

Notice Resolved View vendor source →

PROS experienced a notice incident on March 2, 2026 affecting AU1 and EU1 and 1 more component, lasting 18h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 10:07 PM UTC
Resolved
Mar 03, 2026, 05:01 PM UTC
Duration
18h 54m
Detected by Pingoru
Mar 02, 2026, 10:07 PM UTC

Affected components

AU1EU1US1

Update timeline

  1. investigating Mar 02, 2026, 10:07 PM UTC

    New trainings for Negotiated Segmentation–based optimizations are currently experiencing issues. We are aware of the problem and are actively working to resolve it as quickly as possible. This does not affect results from the most recent successful training.

  2. resolved Mar 03, 2026, 05:01 PM UTC

    New trainings for Negotiated Segmentation–based optimizations and E-Commerce are operational as of 8 PM CST.