Degraded performances for smartCPQ in our EU1 cloud region

Update timeline

1. investigating May 05, 2026, 02:32 PM UTC

   Dear customers, Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

2. investigating May 05, 2026, 03:20 PM UTC

   Dear Customers, Mitigation actions have been implemented, and our monitoring indicates signs of recovery. All services should return to normal within the next few minutes for customers running document generation from templates within our standard governor limits. We will continue to closely monitor the situation and will keep you informed of any further developments. Sincerely, PROS Support

3. resolved May 05, 2026, 03:52 PM UTC

   Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support