PROS incident

RTPE EU1 Outage

Notice Resolved View vendor source →

PROS experienced a notice incident on May 13, 2026 affecting EU1, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 03:51 PM UTC
Resolved
May 13, 2026, 04:19 PM UTC
Duration
27m
Detected by Pingoru
May 13, 2026, 03:51 PM UTC

Affected components

EU1

Update timeline

  1. investigating May 13, 2026, 03:51 PM UTC

    RTPE EU1 region Outage

  2. investigating May 13, 2026, 03:58 PM UTC

    PROS monitoring has detected EU1 POD and EU1 PODPPS. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service, Smart CPQ, and/or degraded performance syncing data from SPM to RTPE. We are actively working to resolve the issue.

  3. resolved May 13, 2026, 04:19 PM UTC

    Mitigation actions have been taken and all services are now back to normal. Please contact PROS Support if you encounter any further problem.