PROS incident

Partial outage for smartCPQ in our EU1 cloud region

Notice Resolved View vendor source →

PROS experienced a notice incident on May 13, 2026 affecting EU1, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 04:14 PM UTC
Resolved
May 13, 2026, 04:51 PM UTC
Duration
36m
Detected by Pingoru
May 13, 2026, 04:14 PM UTC

Affected components

EU1

Update timeline

  1. investigating May 13, 2026, 04:14 PM UTC

    Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. resolved May 13, 2026, 04:51 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support