PROS incident

Partial outage for smartCPQ in our US1 and EU1 cloud regions

Notice Resolved View vendor source →

PROS experienced a notice incident on February 25, 2026 affecting EU1 and US2, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 03:31 PM UTC
Resolved
Feb 25, 2026, 04:26 PM UTC
Duration
55m
Detected by Pingoru
Feb 25, 2026, 03:31 PM UTC

Affected components

EU1US2

Update timeline

  1. investigating Feb 25, 2026, 03:31 PM UTC

    Dear customers, We are currently experiencing partial service disruptions in our US1 and EU1 cloud regions. As a result, some users may encounter errors when attempting to synchronize their quotes back to Salesforce CRM. Our teams are actively investigating the issue, and we will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Feb 25, 2026, 04:13 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

  3. resolved Feb 25, 2026, 04:26 PM UTC

    Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support