PROS Outage History

We are experiencing delayed training completion for Neural Network analyses.

We are experiencing delayed training completion for Neural Network analyses. Pricing requests are not impacted by this and are fully functional.

Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

RTPE EU1 region Outage

PROS monitoring has detected EU1 POD and EU1 PODPPS. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service, Smart CPQ, and/or degraded performance syncing data from SPM to RTPE. We are actively working to resolve the issue.

Dear customers, Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

Dear Customers, Mitigation actions have been implemented, and our monitoring indicates signs of recovery. All services should return to normal within the next few minutes for customers running document generation from templates within our standard governor limits. We will continue to closely monitor the situation and will keep you informed of any further developments. Sincerely, PROS Support

Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are actively working to resolve the issue.

Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are actively working to resolve the issue.

Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are continuing work to resolve the issue.

Mitigation actions have completed in RTPE evaluation service in US1 POD. We expect performance to be restored in approximately 30 minutes. We will continue to monitor to confirm the issue has been resolved.

Performance is be restored in RTPE evaluation service in US1 POD. We will continue to monitor to confirm the issue has been resolved.

Performance is restored in RTPE evaluation service in US1 POD. We will continue to monitor to confirm the issue has been resolved.

New trainings for Negotiated Segmentation–based optimizations are currently experiencing issues. We are aware of the problem and are actively working to resolve it as quickly as possible. This does not affect results from the most recent successful training.

Dear customers, We are currently experiencing partial service disruptions in our US1 and EU1 cloud regions. As a result, some users may encounter errors when attempting to synchronize their quotes back to Salesforce CRM. Our teams are actively investigating the issue, and we will provide an update within the next hour. Sincerely, PROS Support

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

There has been an issue identified with underlying infrastructure that enables high speed data transmission between PROS applications. PROS is actively engaged with our vendor working to resolve the issue as soon as possible. During this time, there may be intermittent delays in the delivery of data in and out of PROS.

The service degradation we previously identified has now subsided. Our team continues to closely monitor the environment, investigate the underlying cause, and implement preventative measures to reduce the risk of future occurrences.

There is degraded performance in the Smart Price Optimization application. Data load jobs and new optimization are being affected.

There is an outage on the guidance service .

There is a partial outage on the guidance service.

Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some Agreement customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor to confirm the issue has been resolved.

PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

Dear customers, Our monitoring tools detected some errors in our US1 cloud region. As a result, some users of agreement workflows may observe intermittent failures when trying to amend or publish an Agreement. Actions like opening & editing an existing quote, and/or creating a non-agreement quote are unaffected. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

We are currently experiencing degraded performance and are working to resolve the issue promptly. Thank you for your patience.

Dear customers, Our monitoring tools detected degraded performances in our US1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

Logins to Connect (https://connect.pros.com) are currently disabled. PROS is working to mitigate the issue and restore customer support access.

Platform-wide outage affecting multiple services