PROS Outage History

PROS is up right now

PROS had 18 outages in the last 2 years totaling 260h 52m of downtime — averaging 0.7 incidents per month.

There were 18 PROS outages since July 8, 2024 totaling 260h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pros.com

Notice May 22, 2026

SPO degraded service for training Neural Network analyses

Detected by Pingoru
May 22, 2026, 05:34 PM UTC
Resolved
May 22, 2026, 06:36 PM UTC
Duration
1h 2m
Affected: AU1EU1US1
Timeline · 3 updates
  1. investigating May 22, 2026, 05:34 PM UTC

    We are experiencing delayed training completion for Neural Network analyses.

  2. investigating May 22, 2026, 05:55 PM UTC

    We are experiencing delayed training completion for Neural Network analyses. Pricing requests are not impacted by this and are fully functional.

  3. resolved May 22, 2026, 06:36 PM UTC

    The issue has been resolved. Training is fully operational. All pending trainings will continue and no further action is needed.

Read the full incident report →

Notice May 13, 2026

Partial outage for smartCPQ in our EU1 cloud region

Detected by Pingoru
May 13, 2026, 04:14 PM UTC
Resolved
May 13, 2026, 04:51 PM UTC
Duration
36m
Affected: EU1
Timeline · 2 updates
  1. investigating May 13, 2026, 04:14 PM UTC

    Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. resolved May 13, 2026, 04:51 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Read the full incident report →

Notice May 13, 2026

RTPE EU1 Outage

Detected by Pingoru
May 13, 2026, 03:51 PM UTC
Resolved
May 13, 2026, 04:19 PM UTC
Duration
27m
Affected: EU1
Timeline · 3 updates
  1. investigating May 13, 2026, 03:51 PM UTC

    RTPE EU1 region Outage

  2. investigating May 13, 2026, 03:58 PM UTC

    PROS monitoring has detected EU1 POD and EU1 PODPPS. As a result, some customers may experience intermittent failure responses and/or slow response times from RTPE evaluation service, Smart CPQ, and/or degraded performance syncing data from SPM to RTPE. We are actively working to resolve the issue.

  3. resolved May 13, 2026, 04:19 PM UTC

    Mitigation actions have been taken and all services are now back to normal. Please contact PROS Support if you encounter any further problem.

Read the full incident report →

Notice May 5, 2026

Degraded performances for smartCPQ in our EU1 cloud region

Detected by Pingoru
May 05, 2026, 02:32 PM UTC
Resolved
May 05, 2026, 03:52 PM UTC
Duration
1h 19m
Affected: EU1
Timeline · 3 updates
  1. investigating May 05, 2026, 02:32 PM UTC

    Dear customers, Our monitoring tools detected degraded performances in our EU1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. investigating May 05, 2026, 03:20 PM UTC

    Dear Customers, Mitigation actions have been implemented, and our monitoring indicates signs of recovery. All services should return to normal within the next few minutes for customers running document generation from templates within our standard governor limits. We will continue to closely monitor the situation and will keep you informed of any further developments. Sincerely, PROS Support

  3. resolved May 05, 2026, 03:52 PM UTC

    Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Read the full incident report →

Notice March 4, 2026

RTPE Degraded Performance US1 POD

Detected by Pingoru
Mar 04, 2026, 02:49 PM UTC
Resolved
Mar 04, 2026, 06:10 PM UTC
Duration
3h 21m
Affected: US1
Timeline · 7 updates
  1. investigating Mar 04, 2026, 02:49 PM UTC

    Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are actively working to resolve the issue.

  2. investigating Mar 04, 2026, 02:52 PM UTC

    Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are actively working to resolve the issue.

  3. investigating Mar 04, 2026, 03:52 PM UTC

    Customers may experience degraded performance in US1 POD from RTPE evaluation service. We are continuing work to resolve the issue.

  4. investigating Mar 04, 2026, 05:10 PM UTC

    Mitigation actions have completed in RTPE evaluation service in US1 POD. We expect performance to be restored in approximately 30 minutes. We will continue to monitor to confirm the issue has been resolved.

  5. investigating Mar 04, 2026, 05:38 PM UTC

    Performance is be restored in RTPE evaluation service in US1 POD. We will continue to monitor to confirm the issue has been resolved.

  6. investigating Mar 04, 2026, 05:38 PM UTC

    Performance is restored in RTPE evaluation service in US1 POD. We will continue to monitor to confirm the issue has been resolved.

  7. resolved Mar 04, 2026, 06:10 PM UTC

    We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

Read the full incident report →

Notice March 2, 2026

SPO degradated service for training Segmentation based optimizations.

Detected by Pingoru
Mar 02, 2026, 10:07 PM UTC
Resolved
Mar 03, 2026, 05:01 PM UTC
Duration
18h 54m
Affected: AU1EU1US1
Timeline · 2 updates
  1. investigating Mar 02, 2026, 10:07 PM UTC

    New trainings for Negotiated Segmentation–based optimizations are currently experiencing issues. We are aware of the problem and are actively working to resolve it as quickly as possible. This does not affect results from the most recent successful training.

  2. resolved Mar 03, 2026, 05:01 PM UTC

    New trainings for Negotiated Segmentation–based optimizations and E-Commerce are operational as of 8 PM CST.

Read the full incident report →

Notice February 25, 2026

Partial outage for smartCPQ in our US1 and EU1 cloud regions

Detected by Pingoru
Feb 25, 2026, 03:31 PM UTC
Resolved
Feb 25, 2026, 04:26 PM UTC
Duration
55m
Affected: EU1US2
Timeline · 3 updates
  1. investigating Feb 25, 2026, 03:31 PM UTC

    Dear customers, We are currently experiencing partial service disruptions in our US1 and EU1 cloud regions. As a result, some users may encounter errors when attempting to synchronize their quotes back to Salesforce CRM. Our teams are actively investigating the issue, and we will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Feb 25, 2026, 04:13 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

  3. resolved Feb 25, 2026, 04:26 PM UTC

    Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Read the full incident report →

Notice July 22, 2025

Data Platform EU1 region degradation

Detected by Pingoru
Jul 22, 2025, 09:27 PM UTC
Resolved
Jul 23, 2025, 01:20 PM UTC
Duration
15h 52m
Affected: EU1EU1EU1EU2EU1EU1EU1EU2EU3
Timeline · 3 updates
  1. investigating Jul 22, 2025, 09:27 PM UTC

    There has been an issue identified with underlying infrastructure that enables high speed data transmission between PROS applications. PROS is actively engaged with our vendor working to resolve the issue as soon as possible. During this time, there may be intermittent delays in the delivery of data in and out of PROS.

  2. investigating Jul 23, 2025, 12:25 AM UTC

    The service degradation we previously identified has now subsided. Our team continues to closely monitor the environment, investigate the underlying cause, and implement preventative measures to reduce the risk of future occurrences.

  3. resolved Jul 23, 2025, 01:20 PM UTC

    The service degradation identified subsided and PROS closely monitored the situation for a 16 hour period following resolution through peak EU hours ensuring that there was no reoccurrence.

Read the full incident report →

Notice March 22, 2025

Degradation in guidance App

Detected by Pingoru
Mar 22, 2025, 08:35 AM UTC
Resolved
Mar 22, 2025, 10:20 AM UTC
Duration
1h 44m
Affected: EU1US1
Timeline · 2 updates
  1. investigating Mar 22, 2025, 08:35 AM UTC

    There is degraded performance in the Smart Price Optimization application. Data load jobs and new optimization are being affected.

  2. resolved Mar 22, 2025, 10:20 AM UTC

    Performance is back to normal. All jobs are working as expected.

Read the full incident report →

Notice March 6, 2025

Guidance Service is Unavailable

Detected by Pingoru
Mar 06, 2025, 10:58 PM UTC
Resolved
Mar 06, 2025, 11:19 PM UTC
Duration
20m
Affected: US1
Timeline · 3 updates
  1. investigating Mar 06, 2025, 10:58 PM UTC

    There is an outage on the guidance service .

  2. investigating Mar 06, 2025, 11:10 PM UTC

    There is a partial outage on the guidance service.

  3. resolved Mar 06, 2025, 11:19 PM UTC

    The outage is resolved. Will Continue to closely monitor this.

Read the full incident report →

Notice February 13, 2025

Partial outage for Smart CPQ for Agreements in our EU1 cloud region

Detected by Pingoru
Feb 13, 2025, 09:01 AM UTC
Resolved
Feb 13, 2025, 09:57 AM UTC
Duration
56m
Affected: EU1
Timeline · 3 updates
  1. investigating Feb 13, 2025, 09:01 AM UTC

    Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some Agreement customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Feb 13, 2025, 09:22 AM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor the status of the issues and we will keep you informed of any developments. Sincerely, PROS Support

  3. resolved Feb 13, 2025, 09:57 AM UTC

    Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Read the full incident report →

Notice February 10, 2025

RTPE Degraded Performance US1 PODPPS

Detected by Pingoru
Feb 10, 2025, 05:43 PM UTC
Resolved
Feb 10, 2025, 06:20 PM UTC
Duration
37m
Affected: US1US2
Timeline · 3 updates
  1. investigating Feb 10, 2025, 05:43 PM UTC

    PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. Mitigation actions have been taken and our monitoring shows signs of recovery. All services should be back to normal in few minutes. We will continue to monitor to confirm the issue has been resolved.

  2. investigating Feb 10, 2025, 06:19 PM UTC

    PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

  3. resolved Feb 10, 2025, 06:20 PM UTC

    PROS monitoring has detected degraded performance in US1 PODPPS. As a result, some customers may experience intermittent failure responses from RTPE evaluation service, slow response times from RTPE evaluation service, degraded performance of CPQ quoting, and/or degraded performance syncing data from Control to RTPE. We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.

Read the full incident report →

Notice December 10, 2024

Partial outage for Smart CPQ Agreements in our US1 cloud region

Detected by Pingoru
Dec 10, 2024, 01:16 PM UTC
Resolved
Dec 10, 2024, 02:27 PM UTC
Duration
1h 10m
Affected: US2
Timeline · 3 updates
  1. investigating Dec 10, 2024, 01:16 PM UTC

    Dear customers, Our monitoring tools detected some errors in our US1 cloud region. As a result, some users of agreement workflows may observe intermittent failures when trying to amend or publish an Agreement. Actions like opening & editing an existing quote, and/or creating a non-agreement quote are unaffected. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. investigating Dec 10, 2024, 02:05 PM UTC

    Dear customers, We identified the root cause and are working on setting up a remediation. We will provide an update within the next hour. Sincerely, PROS Support

  3. resolved Dec 10, 2024, 02:27 PM UTC

    Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Read the full incident report →

Notice December 9, 2024

Smart Price Optimization - Degraded Performance in US1

Detected by Pingoru
Dec 09, 2024, 04:19 PM UTC
Resolved
Dec 09, 2024, 07:19 PM UTC
Duration
2h 59m
Affected: US1
Timeline · 2 updates
  1. investigating Dec 09, 2024, 04:19 PM UTC

    We are currently experiencing degraded performance and are working to resolve the issue promptly. Thank you for your patience.

  2. resolved Dec 09, 2024, 07:19 PM UTC

    Performance has been restored.

Read the full incident report →

Notice October 1, 2024

Degraded performances for smartCPQ in our US1 cloud region

Detected by Pingoru
Oct 01, 2024, 02:56 PM UTC
Resolved
Oct 01, 2024, 03:28 PM UTC
Duration
31m
Affected: US2
Timeline · 2 updates
  1. investigating Oct 01, 2024, 02:56 PM UTC

    Dear customers, Our monitoring tools detected degraded performances in our US1 cloud region. As a result, some customers may experience slowness or timeout when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support

  2. resolved Oct 01, 2024, 03:28 PM UTC

    Dear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

Read the full incident report →

Notice July 19, 2024

Connect logins are currently disabled

Detected by Pingoru
Jul 19, 2024, 04:46 PM UTC
Resolved
Jul 19, 2024, 06:15 PM UTC
Duration
1h 28m
Affected: Global
Timeline · 2 updates
  1. investigating Jul 19, 2024, 04:46 PM UTC

    Logins to Connect (https://connect.pros.com) are currently disabled. PROS is working to mitigate the issue and restore customer support access.

  2. resolved Jul 19, 2024, 06:15 PM UTC

    Connect logins have been resolved and users are free to use the site for incident reporting.

Read the full incident report →

Notice July 19, 2024

Platform-wide outage affecting multiple services

Detected by Pingoru
Jul 19, 2024, 01:11 PM UTC
Resolved
Jul 20, 2024, 12:38 AM UTC
Duration
11h 26m
Affected: EU1GlobalGlobalEU4EU1AU1AU1AU1AU1AU2EU1GlobalAU1EU4EU1EU2ME1EU1US1ME1EU1EU5US1US1EU1EU2ME2ME2ME1US1US5US2US1EU3US1ME2US1US1US3US3US1US6US2US6US6US3US6
Timeline · 6 updates
  1. investigating Jul 19, 2024, 06:33 AM UTC

    Platform-wide outage affecting multiple services

  2. identified Jul 19, 2024, 01:11 PM UTC

    PROS Services have been affected by the Crowdstrike update and we are actively working to recover services. Most services have been recovered, and we are actively working to recover the remaining services affected by this update. We will post additional updates as systems are restored.

  3. identified Jul 19, 2024, 02:50 PM UTC

    PROS teams are continuing efforts to restore services. Most services have been recovered, and we are actively working to recover the remaining services affected. We will post additional updates as systems are restored.

  4. identified Jul 19, 2024, 03:30 PM UTC

    PROS teams are continuing efforts to restore services. Most customer production services are restored at this point. PROS teams are working on few isolated service issues, as well as restoring customer Test and Sandbox environment. We will post additional updates as systems are restored.

  5. monitoring Jul 19, 2024, 07:10 PM UTC

    We have restored all production and most non-production services. We are continuing to restore the remaining resources and to monitor performance.

  6. resolved Jul 20, 2024, 12:38 AM UTC

    The incident surrounding the PROS Platform-wide outage has been resolved and all services are reporting restored. Please report any incidents on Connect (https://connect.pros.com) so they can receive our team's attention.

Read the full incident report →