Procare Outage History

We are currently investigating an issue impacting autopay payments and payment methods on file in Procare Online. Some users have reported that scheduled autopay payments are either not processing as expected or are being pulled from a different payment method on file. If an autopay transaction does not process as expected, payment may need to be collected manually while the issue is under investigation. Our team is actively investigating and will provide updates as more information becomes available.

Our contact center phone system is currently unavailable due to a service disruption with our third-party telephony provider, GoTo. This is not an issue with Procare's platform or systems — GoTo is actively working to resolve the outage on their end, and you can monitor their progress at status.goto.com. In the meantime, our support team remains fully available to assist you via email at [email protected] or through live chat in the mobile app. We will continue to provide updates as GoTo works toward resolution. Thank you for your patience.

We are currently investigating reports of customers receiving authentication errors when attempting to process payments within our mobile application. Our team is actively working to identify the cause and scope of this issue. In the meantime, payments on the web are processing as expected. We recommend using the web platform to process payments until this issue is resolved: https://schools.procareconnect.com/login We will provide updates as more information becomes available.

We are continuing to investigate reports of authentication errors when processing payments in our mobile application. We can confirm this issue is isolated to one-time payments only. Families on recurring plans are not affected and payments will continue to process as normal. In the meantime, all payments on the web are processing as expected. We recommend using the web platform to process one-time payments until this issue is resolved: https://schools.procareconnect.com/login We appreciate your patience and will share further updates as they become available.

We have received reports of users experiencing slowness or intermittent error messages on Procare Online (web). Our Development team is actively investigating and will provide updates as more information becomes available.

Our engineering team has mitigated the intermittent slowness and errors in Procare Online. Root cause investigation is ongoing, and system performance should be returning to normal. Please contact Procare Customer Support if you continue to experience issues.

We are currently experiencing an issue with our email delivery service that may impact all email types from the Procare Online platform. Our team is working with our email provider to resolve this quickly. In the meantime, emails are being queued and will be sent once service is restored. We expect this to be resolved shortly and will provide updates as we have them. We apologize for any inconvenience.

We are investigating an issue introduced with the Procare Desktop 2025.18.1 update that is preventing some centers from submitting Tuition Express batches. Impacted centers will see the error message "Input string was not in a correct format." Our team has identified the root cause and is actively working on a fix, which we expect to deploy by end of day 12/11/2025. There is currently no workaround available. Please continue to monitor this status page for updates. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

We are currently investigating reports from some Desktop application users experiencing connection errors when attempting to log in. Users may see an error message indicating "A connection was successfully established with the server, but then an error occurred during the login process." Our technical team is actively working to identify and resolve the issue. We will provide an update as soon as more information becomes available.

We’re aware of an issue impacting some Android users using the Procare Online app. Affected users may experience login difficulties or app crashes. This issue can impact both staff and parents. Our team is actively investigating and working on a resolution. Depending on your school or center’s setup, the Procare Online web version may serve as a temporary workaround: https://schools.procareconnect.com/login We’ll share an update as soon as more information is available.

Outgoing email communications are currently not sending due to an issue with a third-party service provider. Emails sent during this time will remain in queue and are expected to send automatically once the service is restored. This impacts all email types, including but not limited to: newsletters, invitations to parents or staff, sign-in/out notifications, password reset emails, and daily summary emails. SMS services are currently not impacted and are working as expected. Our teams are actively working with our partner to resolve the issue as quickly as possible. We’ll share updates as soon as more information becomes available.

We are aware of an issue preventing parents and staff members from receiving email notifications from Procare Online. This impacts all email types, including but not limited to: newsletters, invitations to parents or staff, sign-in/out notifications, password reset emails, and daily summary emails. Our team is actively engaged with our third-party provider to resolve this as quickly as possible. At this time, it is unclear whether these emails are being queued and will send once the issue is resolved. We will provide an update here as soon as more information becomes available.

Our team is aware of degraded performance in MyProcare. Some users may experience login issues, intermittent slowness, or error messages while navigating. We are actively investigating and will provide updates as more information becomes available.

We are continuing to investigate issues with MyProcare. As part of ongoing relief efforts, some Procare Desktop with Engage customers may experience disruptions when syncing with Engagement functionality. Our team is actively monitoring the situation and will provide updates as soon as more information becomes available.

We are aware of reports from some customers indicating that while ACH deposits have been received, corresponding POS deposits are not yet reflected. We are actively monitoring this situation and have engaged our processing partners to confirm there are no delays or interruptions on their end. While we work with them to gather more details, please know that we are tracking this closely and will provide updates as soon as more information is available. Thank you for your patience, and we apologize for any concern this may cause.

We are currently investigating a sync issue affecting data synchronization between Procare Desktop and Engagement Functionality. Changes made in Procare Desktop, such as adding new families or updating existing family information, may be delayed or not appear immediately in Engagement Functionality. This issue does not impact attendance sync. Both platforms remain fully operational for daily use, and any data entered will be preserved and sync automatically once resolved. Our team is actively working to identify and fix this issue as quickly as possible. We'll continue to provide updates as more information becomes available.

We are currently aware of issues affecting Procare Online. Some users may experience slowness or encounter server error messages. Our team is actively investigating and working as quickly as possible to resolve the issue. We appreciate your patience and will share updates as they become available.

We are currently investigating reports of system slowness and connection errors affecting some Procare Online users. Our team is actively working to identify the root cause and restore full performance. We appreciate your patience and will provide updates as more information becomes available.

We are currently investigating issues related to the recent changes in upgrading Procare Desktop customer payment profiles in Tuition Express. The upgrade process improves security but may take longer than expected to complete. Please leave the screen open until the upgrade finishes. We have identified that some payment profiles do not appear after the upgrade. Our engineering team is actively working to resolve this issue, and updates will be provided as more information becomes available.

We are aware of an issue affecting some payment transactions and are actively investigating. All funds remain secure. We will provide an update as soon as more information is available.

We’re aware of an issue affecting the ability to save payment methods in Procare Online. Our team is actively investigating and working to restore full functionality. We’ll provide updates as soon as additional information becomes available.

We’re aware of an issue affecting the ability to save payment methods in Procare Online, Procare Desktop, and SchoolCare Works. Our team is actively investigating and working to restore full functionality. We’ll provide updates as soon as additional information becomes available.

We are currently experiencing technical difficulties that may prevent some Procare Desktop customers from processing payment batches. Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.

We are currently investigating reports of slowness affecting some users on the Procare Online web and mobile applications. Our engineering team is aware and actively working to identify the root cause. We will provide an update as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience this may cause.