Procare incident

Autopay & Payment Method Disruption

Minor Ongoing View vendor source →

Procare is currently experiencing a minor incident affecting API, which began 1h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 02:52 PM UTC
Resolved
Ongoing
Duration
● 1h 24m
Detected by Pingoru
May 11, 2026, 02:52 PM UTC

Affected components

API

Update timeline

  1. investigating May 11, 2026, 02:52 PM UTC

    We are currently investigating an issue impacting autopay payments and payment methods on file in Procare Online. Some users have reported that scheduled autopay payments are either not processing as expected or are being pulled from a different payment method on file. If an autopay transaction does not process as expected, payment may need to be collected manually while the issue is under investigation. Our team is actively investigating and will provide updates as more information becomes available.