Procare incident
Children with Future Withdrawal Dates Showing as Deactivated in Family Engagement
Procare experienced a minor incident on October 15, 2025 affecting API, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2025, 03:06 PM UTC
We’re aware of an issue causing children with future withdrawal dates in Procare Desktop to appear as deactivated in Family Engagement. This issue began around 6 PM MT on Tuesday, October 14, and was identified the following morning, October 15. Our team is actively working to resolve this for all impacted schools, though full resolution may take a few hours. If you need your data synced immediately, please reach out to Customer Support using the chat feature in the bottom-right corner of your Procare Online screen. We’ll provide an update here once all affected accounts have been fully restored.
- resolved Oct 15, 2025, 05:36 PM UTC
This issue has now been resolved for all known impacted schools. If you continue to see any discrepancies, please initiate a chat with our Customer Support team using the chat feature in the bottom-right corner of your Procare Online screen - they can initiate a manual sync for your account. An additional automated sync will run tonight to capture any remaining discrepancies. Thank you for your patience while we worked to resolve this issue.