Procare experienced a minor incident on October 27, 2025 affecting API, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 12:19 PM UTC
Outgoing email communications are currently not sending due to an issue with a third-party service provider. Emails sent during this time will remain in queue and are expected to send automatically once the service is restored. This impacts all email types, including but not limited to: newsletters, invitations to parents or staff, sign-in/out notifications, password reset emails, and daily summary emails. SMS services are currently not impacted and are working as expected. Our teams are actively working with our partner to resolve the issue as quickly as possible. We’ll share updates as soon as more information becomes available.
- resolved Oct 27, 2025, 01:18 PM UTC
The earlier issue affecting outgoing email delivery has been resolved. Emails sent during the disruption were queued and will automatically resend, though some delays may still occur as the backlog clears. SMS services were not impacted and continue to work as expected. We’ll continue monitoring to ensure everything returns to normal performance.