Is Procare down?

We are currently aware of an issue affecting Point of Sale (POS) functionality in SchoolCare Works for some users. Payment screens may fail to load, which can prevent payment transactions from being completed. Our engineering team has been engaged and is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates here as our investigation progresses.

This issue has been resolved. Our engineering team identified the root cause as a monitoring configuration change that was blocking payment screens from loading in SchoolCareWorks. A fix was applied and payment screens are now loading and processing normally. We apologize for the disruption and thank you for your patience.

We're currently experiencing degraded performance in transaction response times for payment processing, with some transactions taking longer than usual to complete. The issue began at 5:30 AM ET and has continued intermittently throughout the day. Our team has identified a likely cause and is actively working on additional steps to fully resolve the issue. We will continue to update this page as more information becomes available. Users may experience slow or failed payments, as well as occasional delays or timeouts when loading payment profiles. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm whether the original transaction went through, as retrying too quickly could result in a duplicate charge. If you believe you've been charged more than once, please contact your center, who can reach out to Tuition Express Support at (888) 419-5033 for resolution.

Response times have returned to normal. Our team continues to investigate the underlying cause and is working to mitigate any remaining impact from the earlier elevated response times, including reviewing transactions for accuracy. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm the transaction's status before reattempting. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

The issue affecting payment processing response times has recurred intermittently since yesterday, including this morning. Our team continues to investigate the underlying cause and is retroactively identifying and correcting any duplicate transactions resulting from this issue. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm the transaction's status before reattempting. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

Response times have returned to normal following a fix deployed by our engineering team. We are continuing to monitor closely before considering this fully resolved and are still working to confirm the underlying root cause. Our team is retroactively identifying and correcting any duplicate transactions initiated as a result of this issue. If you received a payment failure notification earlier today, please do not resubmit without first checking your payment history to confirm the transaction's status. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

The issue affecting payment processing response times has been resolved. Our engineering team identified and addressed the underlying root cause, and response times have remained stable and normal since the fix was deployed. As part of our resolution efforts, we proactively reviewed transactions processed during this incident and identified potentially duplicate transactions that may have resulted from the elevated response times. These duplicate transactions have been voided. Schools with affected transactions will receive direct communication with details on any voided transactions. We appreciate your patience as we worked to resolve this issue. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance

We are currently experiencing an issue impacting all payment processing. Customers may be unable to complete payment transactions at this time. Our teams are actively investigating the issue and working to restore service as quickly as possible. We will provide additional updates as more information becomes available. We apologize for the disruption and appreciate your patience while we work toward a resolution.

Payment processing has been restored, and transactions are now processing successfully. The disruption impacted payment processing from approximately 2:00 AM to 5:15 AM PT. Payments attempted during this period were not processed, and users would have received an error message. Autopay transactions impacted by the disruption will automatically be reattempted. Our teams will continue to monitor the system to ensure stability. We will provide an additional update once the incident is fully resolved. We appreciate your patience while we worked to restore service.

The payment processing disruption has been resolved, and all payment attempts are now processing successfully. The disruption impacted payment processing beginning at approximately 9:00pm PT on 7/8/26, with a full outage from 2:00 AM to 5:15 AM PT on 7/9/26. Payments attempted unsuccessfully during this period were not processed, and users would have received a connection error. These were connection failures, not payment declines, and no decline fees will be assessed as a result of this incident. Impacted Procare Online Autopay payments will automatically retry today. Our teams have confirmed that payment processing remains stable, and we are closing this incident as resolved. We appreciate your patience while we worked to restore service.

We are aware of an issue impacting Daily Activity logging for some customers. Users may experience errors when saving activities and may see duplicate SISO activity entries. Our team is actively investigating and working toward a resolution. We will provide updates as more information becomes available.

A fix has been released and our team is monitoring to ensure full resolution. New Daily Activities and SISO entries are posting as expected, and activities that failed to post during the outage have been queued to post retroactively. Our team is reviewing the scope of duplicated entries and working to determine the best path for cleanup. We will provide updates as more information becomes available.

After continued monitoring, we have confirmed this incident is fully resolved. No new instances of Daily Activity logging errors, including duplicate SISO activities, have been observed since the fix was released. Our team will be implementing cleanup efforts this week to remove any duplicated activities created during the incident window. We appreciate your patience while we worked to address this issue.

We are currently investigating an issue affecting ChildPlus Desktop and Online. Users may be unable to connect to the application at this time. Our engineering team has been engaged and is actively working to identify and resolve the cause. We will provide an update as soon as more information is available.

A fix has been implemented and we are monitoring the results.

ChildPlus Desktop and Online have been restored and users should be able to log in normally. Our team is actively monitoring to confirm full stability. We are continuing to investigate the root cause and will provide a final update once confirmed.

This incident has been resolved. ChildPlus Desktop and Online are fully restored and operating normally. The disruption was caused by an underlying hardware issue on AWS infrastructure that affected the servers hosting the ChildPlus application. AWS has confirmed the issue on their end and it has been remediated. We apologize for the impact this caused. If you continue to experience any issues accessing ChildPlus, please contact our support team.