Is Procare down?

Last checked 4m ago
Current status
Procare is up

No incidents right now.

Procare is operational right now. Last checked 4m ago; the most recent incident resolved 36d ago.

Real-time Procare status, recent outages, and incident history: pulled directly from Procare's official status page at status.procaresolutions.com every 5 minutes. Pingoru tracks 15 Procare services and has captured 2 incidents in the last 90 days (99.70% uptime). Get email, Slack, Discord, or webhook alerts the moment Procare reports a new incident, free for 3 monitors, no credit card.

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Procare uptime 99.70% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 18h 14m
    Started Sep 23, 2026, 09:06 PM UTC · Resolved Sep 24, 2026, 03:21 PM UTC
    MyProcare Parent Portal
    Timeline · 3 updates
    • monitoring · Sep 23, 2026, 09:06 PM UTC

      We are aware of an intermittent posting issue impacting some POS payments made via MyProcare and Procare Engagement. We have taken steps to resolve the issue and are working to backfill unposted entries. Entries already posted via the Payment Reconciliation screen will not be duplicated. All impacted transactions processed successfully and will be communicated directly via targeted communication, but can be manually posted via the Payment Reconciliation screen in Procare Desktop in the meantime. Please do not make manual entries outside of the Payment Reconciliation screen. A related issue with Recurring Payment Links that were not loading or importing profiles correctly has also been resolved. All previously provided links are now functional, and profiles can be updated successfully. We will provide another update once backfilling has been completed successfully.

    • monitoring · Sep 24, 2026, 01:21 AM UTC

      Impacted transactions have been communicated to centers and have been successfully backfilled. Our teams will continue to monitor into tomorrow to ensure full resolution. Thank you for your patience as we work to ensure full resolution.

    • resolved · Sep 24, 2026, 03:21 PM UTC

      All impacted transactions have been successfully backfilled and confirmed posted. The underlying posting issue has been fully resolved, and our teams have completed monitoring with no further issues observed. Thank you for your patience while we worked through this.

    Latest: All impacted transactions have been successfully backfilled and confirmed posted. The underlying posting issue has been fully resolved, and our teams have completed monitoring with…

  2. Resolved 1h 13m
    Started Sep 21, 2026, 03:20 PM UTC · Resolved Sep 21, 2026, 04:33 PM UTC
    OnlineDesktop
    Timeline · 2 updates
    • investigating · Sep 21, 2026, 03:20 PM UTC

      We are currently investigating an issue affecting the ChildPlus pre-application service. Parents are unable to submit new online applications to join a program. This does not affect existing customers, current families, or the core ChildPlus application, which continues to function normally. Our team is actively investigating the root cause and will provide updates as more information becomes available.

    • resolved · Sep 21, 2026, 04:33 PM UTC

      This incident has been resolved. The ChildPlus pre-application service is fully operational, and parents are able to submit new online applications normally. No existing customer or parent data was affected, and the core ChildPlus application remained available throughout. We apologize for the inconvenience and appreciate your patience.

    Latest: This incident has been resolved. The ChildPlus pre-application service is fully operational, and parents are able to submit new online applications normally. No existing customer o…

Incident record

Since April 2026 · Statuspage by Atlassian · 15 components checked every 5 minutes
50incidents recorded
15last 12 months
2last 90 days
6 hourstypical duration, 12 months

The longest incident in the last year, Elevated Payment Processing Times on July 23, 2026, ran for 27 hours. 8 maintenance windows announced in the same period.

Most affected components, last 12 months

  • API5
  • API3
  • PayNow3
  • API2
  • Desktop2

Latest incidents

  • Procare Desktop - Payment Posting Disruption September 23, 2026 · 18 hours · degraded service

    We are aware of an intermittent posting issue impacting some POS payments made via MyProcare and Procare Engagement. We have taken steps to resolve the issue…

  • ChildPlus Pre-Application Service Disruption September 21, 2026 · 73 minutes · degraded service

    We are currently investigating an issue affecting the ChildPlus pre-application service. Parents are unable to submit new online applications to join a…

  • Point of Sale (POS) — Service Disruption July 27, 2026 · 35 minutes · degraded service

    We are currently aware of an issue affecting Point of Sale (POS) functionality in SchoolCare Works for some users. Payment screens may fail to load, which can…

Outage history

Past 90 days · 2 incidents View full outage history →