Is Procare down?

We are currently aware of an issue affecting Point of Sale (POS) functionality in SchoolCare Works for some users. Payment screens may fail to load, which can prevent payment transactions from being completed. Our engineering team has been engaged and is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates here as our investigation progresses.

This issue has been resolved. Our engineering team identified the root cause as a monitoring configuration change that was blocking payment screens from loading in SchoolCareWorks. A fix was applied and payment screens are now loading and processing normally. We apologize for the disruption and thank you for your patience.

We're currently experiencing degraded performance in transaction response times for payment processing, with some transactions taking longer than usual to complete. The issue began at 5:30 AM ET and has continued intermittently throughout the day. Our team has identified a likely cause and is actively working on additional steps to fully resolve the issue. We will continue to update this page as more information becomes available. Users may experience slow or failed payments, as well as occasional delays or timeouts when loading payment profiles. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm whether the original transaction went through, as retrying too quickly could result in a duplicate charge. If you believe you've been charged more than once, please contact your center, who can reach out to Tuition Express Support at (888) 419-5033 for resolution.

Response times have returned to normal. Our team continues to investigate the underlying cause and is working to mitigate any remaining impact from the earlier elevated response times, including reviewing transactions for accuracy. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm the transaction's status before reattempting. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

The issue affecting payment processing response times has recurred intermittently since yesterday, including this morning. Our team continues to investigate the underlying cause and is retroactively identifying and correcting any duplicate transactions resulting from this issue. If you receive a payment failure notification, please do not immediately resubmit. First, check your payment history to confirm the transaction's status before reattempting. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

Response times have returned to normal following a fix deployed by our engineering team. We are continuing to monitor closely before considering this fully resolved and are still working to confirm the underlying root cause. Our team is retroactively identifying and correcting any duplicate transactions initiated as a result of this issue. If you received a payment failure notification earlier today, please do not resubmit without first checking your payment history to confirm the transaction's status. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance. We will continue to update this page as more information becomes available.

The issue affecting payment processing response times has been resolved. Our engineering team identified and addressed the underlying root cause, and response times have remained stable and normal since the fix was deployed. As part of our resolution efforts, we proactively reviewed transactions processed during this incident and identified potentially duplicate transactions that may have resulted from the elevated response times. These duplicate transactions have been voided. Schools with affected transactions will receive direct communication with details on any voided transactions. We appreciate your patience as we worked to resolve this issue. If you have any questions or concerns, please contact Tuition Express Support at (888) 419-5033 for assistance

We are currently experiencing an issue impacting all payment processing. Customers may be unable to complete payment transactions at this time. Our teams are actively investigating the issue and working to restore service as quickly as possible. We will provide additional updates as more information becomes available. We apologize for the disruption and appreciate your patience while we work toward a resolution.

Payment processing has been restored, and transactions are now processing successfully. The disruption impacted payment processing from approximately 2:00 AM to 5:15 AM PT. Payments attempted during this period were not processed, and users would have received an error message. Autopay transactions impacted by the disruption will automatically be reattempted. Our teams will continue to monitor the system to ensure stability. We will provide an additional update once the incident is fully resolved. We appreciate your patience while we worked to restore service.

The payment processing disruption has been resolved, and all payment attempts are now processing successfully. The disruption impacted payment processing beginning at approximately 9:00pm PT on 7/8/26, with a full outage from 2:00 AM to 5:15 AM PT on 7/9/26. Payments attempted unsuccessfully during this period were not processed, and users would have received a connection error. These were connection failures, not payment declines, and no decline fees will be assessed as a result of this incident. Impacted Procare Online Autopay payments will automatically retry today. Our teams have confirmed that payment processing remains stable, and we are closing this incident as resolved. We appreciate your patience while we worked to restore service.