Contact Center — Phone Support Currently Unavailable

Update timeline

1. investigating Apr 20, 2026, 03:10 PM UTC

   Our contact center phone system is currently unavailable due to a service disruption with our third-party telephony provider, GoTo. This is not an issue with Procare's platform or systems — GoTo is actively working to resolve the outage on their end, and you can monitor their progress at status.goto.com. In the meantime, our support team remains fully available to assist you via email at [email protected] or through live chat in the mobile app. We will continue to provide updates as GoTo works toward resolution. Thank you for your patience.

2. resolved Apr 20, 2026, 03:25 PM UTC

   Our third-party telephony provider, GoTo, has resolved the service disruption affecting our contact center phone system, and phone support is now fully restored. We appreciate your patience during this outage. If you submitted a request via email or chat during the disruption, our team will follow up with you shortly. You can reach us by phone at (800) 964-1729, by email at [email protected], or through live chat in the mobile app. Thank you for your understanding.