Resolved after 27 minutes, affecting API and Cloud Database Cluster - Primary, on June 18, 2025.
The technical issue affecting payment batch processing has been resolved. Procare Desktop customers should now be able to process batches normally. If you continue to experience any issues, please contact our support team for assistance. We apologize for the inconvenience and thank you for your patience.
Affected components
Update timeline
- investigating Jun 18, 2025, 01:55 PM UTC
We are currently experiencing technical difficulties that may prevent some Procare Desktop customers from processing payment batches. Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.
- resolved Jun 18, 2025, 02:22 PM UTC
The technical issue affecting payment batch processing has been resolved. Procare Desktop customers should now be able to process batches normally. If you continue to experience any issues, please contact our support team for assistance. We apologize for the inconvenience and thank you for your patience.
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