Procare experienced a minor incident on September 23, 2026 affecting MyProcare Parent Portal, lasting 18h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 23, 2026, 09:06 PM UTC
We are aware of an intermittent posting issue impacting some POS payments made via MyProcare and Procare Engagement. We have taken steps to resolve the issue and are working to backfill unposted entries. Entries already posted via the Payment Reconciliation screen will not be duplicated. All impacted transactions processed successfully and will be communicated directly via targeted communication, but can be manually posted via the Payment Reconciliation screen in Procare Desktop in the meantime. Please do not make manual entries outside of the Payment Reconciliation screen. A related issue with Recurring Payment Links that were not loading or importing profiles correctly has also been resolved. All previously provided links are now functional, and profiles can be updated successfully. We will provide another update once backfilling has been completed successfully.
- monitoring Sep 24, 2026, 01:21 AM UTC
Impacted transactions have been communicated to centers and have been successfully backfilled. Our teams will continue to monitor into tomorrow to ensure full resolution. Thank you for your patience as we work to ensure full resolution.
- resolved Sep 24, 2026, 03:21 PM UTC
All impacted transactions have been successfully backfilled and confirmed posted. The underlying posting issue has been fully resolved, and our teams have completed monitoring with no further issues observed. Thank you for your patience while we worked through this.