Procare experienced a minor incident on September 21, 2026 affecting Online and Desktop, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 03:20 PM UTC
We are currently investigating an issue affecting the ChildPlus pre-application service. Parents are unable to submit new online applications to join a program. This does not affect existing customers, current families, or the core ChildPlus application, which continues to function normally. Our team is actively investigating the root cause and will provide updates as more information becomes available.
- resolved Sep 21, 2026, 04:33 PM UTC
This incident has been resolved. The ChildPlus pre-application service is fully operational, and parents are able to submit new online applications normally. No existing customer or parent data was affected, and the core ChildPlus application remained available throughout. We apologize for the inconvenience and appreciate your patience.