Procare experienced a minor incident on July 27, 2026 affecting API and SchoolCareWorks Main Site and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 01:52 PM UTC
We are currently aware of an issue affecting Point of Sale (POS) functionality in SchoolCare Works for some users. Payment screens may fail to load, which can prevent payment transactions from being completed. Our engineering team has been engaged and is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates here as our investigation progresses.
- resolved Jul 27, 2026, 02:27 PM UTC
This issue has been resolved. Our engineering team identified the root cause as a monitoring configuration change that was blocking payment screens from loading in SchoolCareWorks. A fix was applied and payment screens are now loading and processing normally. We apologize for the disruption and thank you for your patience.