Resolved after 6 minutes, affecting prisma CLOUD website and API and 1 more, on November 15, 2024.
The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.
Affected components
Update timeline
- investigating Nov 15, 2024, 11:43 AM UTC
We are currently investigating this issue.
- resolved Nov 15, 2024, 11:49 AM UTC
This incident has been resolved.
- postmortem Nov 15, 2024, 11:50 AM UTC
The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.
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