Prisma Cloud incident

prisma CLOUD Login Issue – 2FA Currently Unavailable

Major Resolved View vendor source →

Prisma Cloud experienced a major incident on August 18, 2026 affecting prisma CLOUD website, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 12:41 PM UTC
Resolved
Aug 18, 2026, 06:10 PM UTC
Duration
5h 29m
Detected by Pingoru
Aug 18, 2026, 12:41 PM UTC

Affected components

prisma CLOUD website

Update timeline

  1. investigating Aug 18, 2026, 12:41 PM UTC

    We are currently experiencing a login issue in prisma CLOUD. Two-factor authentication (2FA) is not working due to an issue with our authentication provider. We are investigating the problem and working to restore normal login functionality as soon as possible.

  2. identified Aug 18, 2026, 01:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 18, 2026, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2026, 06:10 PM UTC

    This incident has been resolved.