Prisma Cloud incident

Service disruption due to infrastructure provider maintenance

Prisma Cloud experienced a notice incident on October 9, 2026 affecting prisma CLOUD website and API and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started: Oct 09, 2026, 01:29 PM UTC
Resolved: Oct 09, 2026, 04:17 PM UTC
Duration: 2h 47m
Detected by Pingoru: Oct 09, 2026, 01:29 PM UTC

Affected components

prisma CLOUD websiteAPISFTPprisma APPQuestionnaire Service

Update timeline

investigating Oct 09, 2026, 01:29 PM UTC

We are currently experiencing service disruptions caused by maintenance activities performed by our infrastructure provider. Unfortunately, these changes have impacted parts of our infrastructure, resulting in intermittent service availability issues. We are actively working with the provider to fully restore normal operations.
resolved Oct 09, 2026, 04:17 PM UTC

The incident has been resolved. Maintenance activities performed by our infrastructure provider unexpectedly impacted parts of our infrastructure, causing temporary service disruptions. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.