Prisma Cloud incident

Service Disruption due to Infrastructure Provider Outage

Major Resolved View vendor source →

Prisma Cloud experienced a major incident on October 21, 2026 affecting prisma CLOUD website and API and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 08:15 AM UTC
Resolved
Oct 21, 2026, 09:59 AM UTC
Duration
1h 43m
Detected by Pingoru
Oct 21, 2026, 08:15 AM UTC

Affected components

prisma CLOUD websiteAPISFTPprisma APPQuestionnaire Service

Update timeline

  1. investigating Oct 21, 2026, 08:15 AM UTC

    We are experiencing service disruption starting at 09:53 CEST due to an issue with our infrastructure provider. Our engineering team is investigating, and we’ll share an update shortly.

  2. monitoring Oct 21, 2026, 08:38 AM UTC

    A fix has been implemented, and we are currently monitoring the result to ensure full system stability.

  3. monitoring Oct 21, 2026, 09:59 AM UTC

    This incident is now resolved. All systems are operational and fully stable. Thank you for your patience.

  4. resolved Oct 21, 2026, 09:59 AM UTC

    This incident has been resolved.