Prisma Cloud Outage History
Prisma Cloud is up right nowPingoru has recorded 26 incidents for Prisma Cloud: 7 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 1 | 6 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 2 of 744 (0%) |
| November 2026 | 0 | 0 of 54 (0%) |
Incidents, newest first
Major October 21, 2026 Service Disruption due to Infrastructure Provider Outage 1h 43m prisma CLOUD website, API, SFTP, prisma APP and 1 more
Started Oct 21, 2026, 08:15 AM UTC· resolved Oct 21, 2026, 09:59 AM UTC
- investigating Oct 21, 2026, 08:15 AM UTC
We are experiencing service disruption starting at 09:53 CEST due to an issue with our infrastructure provider. Our engineering team is investigating, and we’ll share an update shortly.
- monitoring Oct 21, 2026, 08:38 AM UTC
A fix has been implemented, and we are currently monitoring the result to ensure full system stability.
- monitoring Oct 21, 2026, 09:59 AM UTC
This incident is now resolved. All systems are operational and fully stable. Thank you for your patience.
- resolved Oct 21, 2026, 09:59 AM UTC
This incident has been resolved.
Notice October 9, 2026 Service disruption due to infrastructure provider maintenance 2h 47m prisma CLOUD website, API, SFTP, prisma APP and 1 more
Started Oct 09, 2026, 01:29 PM UTC· resolved Oct 09, 2026, 04:17 PM UTC
- investigating Oct 09, 2026, 01:29 PM UTC
We are currently experiencing service disruptions caused by maintenance activities performed by our infrastructure provider. Unfortunately, these changes have impacted parts of our infrastructure, resulting in intermittent service availability issues. We are actively working with the provider to fully restore normal operations.
- resolved Oct 09, 2026, 04:17 PM UTC
The incident has been resolved. Maintenance activities performed by our infrastructure provider unexpectedly impacted parts of our infrastructure, causing temporary service disruptions. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.
Major August 18, 2026 prisma CLOUD Login Issue – 2FA Currently Unavailable 5h 29m prisma CLOUD website
Started Aug 18, 2026, 12:41 PM UTC· resolved Aug 18, 2026, 06:10 PM UTC
- investigating Aug 18, 2026, 12:41 PM UTC
We are currently experiencing a login issue in prisma CLOUD. Two-factor authentication (2FA) is not working due to an issue with our authentication provider. We are investigating the problem and working to restore normal login functionality as soon as possible.
- identified Aug 18, 2026, 01:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 02:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 06:10 PM UTC
This incident has been resolved.
Notice July 21, 2026 Temporary performance degradation in the prisma APP –
Started Jul 21, 2026, 03:30 AM UTC· resolved Jul 21, 2026, 03:30 AM UTC
- resolved Jul 21, 2026, 03:30 AM UTC
prisma APP experienced a temporary performance degradation. The issue was investigated, the root cause was identified, and corrective actions were implemented. The degradation may have caused brief periods of service unavailability for some users. Performance has been restored, and the application is operating normally.
Notice July 13, 2026 Temporary performance degradation in the prisma APP – prisma APP
Started Jul 13, 2026, 08:25 AM UTC· resolved Jul 13, 2026, 08:25 AM UTC
- resolved Jul 13, 2026, 08:25 AM UTC
prisma APP experienced a temporary performance degradation. The issue was investigated, the root cause was identified, and corrective actions were implemented. The degradation may have caused brief periods of service unavailability for some users. Performance has been restored, and the application is operating normally.
Critical April 14, 2026 prisma CLOUD is unavailable 40m prisma CLOUD website, API, SFTP, prisma APP
Started Apr 14, 2026, 06:36 AM UTC· resolved Apr 14, 2026, 07:17 AM UTC
- investigating Apr 14, 2026, 06:36 AM UTC
We are currently investigating this issue.
- identified Apr 14, 2026, 06:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 14, 2026, 06:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 07:17 AM UTC
The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.
Critical January 28, 2026 API availability problem 1h 2m API
Started Jan 28, 2026, 04:44 PM UTC· resolved Jan 28, 2026, 05:46 PM UTC
- investigating Jan 28, 2026, 04:44 PM UTC
We are aware of an availability issue with our API and are working on a fix.
- identified Jan 28, 2026, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 28, 2026, 05:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 05:46 PM UTC
This incident has been resolved.
Notice April 14, 2025 Data Processing Issue 10h 6m prisma CLOUD website, API, SFTP, prisma APP
Started Apr 14, 2025, 06:39 AM UTC· resolved Apr 14, 2025, 04:46 PM UTC
- investigating Apr 14, 2025, 06:39 AM UTC
We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.
- investigating Apr 14, 2025, 08:54 AM UTC
We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.
- identified Apr 14, 2025, 09:33 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 14, 2025, 11:32 AM UTC
We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.
- monitoring Apr 14, 2025, 02:16 PM UTC
prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!
- monitoring Apr 14, 2025, 04:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 14, 2025, 04:46 PM UTC
This incident has been resolved.
Notice April 8, 2025 Availability of detailed night overview data 3h 11m prisma CLOUD website
Started Apr 08, 2025, 03:24 PM UTC· resolved Apr 08, 2025, 06:36 PM UTC
- identified Apr 08, 2025, 03:24 PM UTC
We are aware of an issue where detailed night overview data is unavailable in some cases due to processing issues. No data will be lost — our team is currently re-processing the affected entries. Updates will follow shortly.
- monitoring Apr 08, 2025, 06:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2025, 06:36 PM UTC
This incident has been resolved.
Major April 6, 2025 Downtime during release preparations 1h 30m
Started Apr 06, 2025, 06:00 AM UTC· resolved Apr 06, 2025, 07:30 AM UTC
- resolved Apr 06, 2025, 07:30 AM UTC
On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.
Notice November 16, 2024 prisma CLOUD unavailable 25m
Started Nov 16, 2024, 07:25 AM UTC· resolved Nov 16, 2024, 07:50 AM UTC
- resolved Nov 16, 2024, 07:00 AM UTC
There was an unexpected downtime during infrastructure maintenance. The system was unavailable from 08:25 CET to 08:50 CET.
Major November 15, 2024 prisma CLOUD unavailable 6m prisma CLOUD website, API, SFTP
Started Nov 15, 2024, 11:43 AM UTC· resolved Nov 15, 2024, 11:49 AM UTC
- investigating Nov 15, 2024, 11:43 AM UTC
We are currently investigating this issue.
- resolved Nov 15, 2024, 11:49 AM UTC
This incident has been resolved.
- postmortem Nov 15, 2024, 11:50 AM UTC
The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.