Prisma by Palo Alto incident

GlobalSign Certificate issuance fails due with CLIENT_ERROR 10071

Resolved after 30 minutes, affecting Next-Gen Trust Security (NGTS), on November 5, 2026.

investigating Nov 05, 2026, 06:53 PM UTC

An incident has been identified. We are actively investigating to restore services.

Started
Nov 05, 2026, 06:53 PM UTC
Resolved
Nov 05, 2026, 07:23 PM UTC
Duration
30m
Detected by Pingoru
Nov 05, 2026, 06:53 PM UTC

Affected components

Next-Gen Trust Security (NGTS)

Update timeline

  1. investigating Nov 05, 2026, 06:53 PM UTC

    An incident has been identified. We are actively investigating to restore services.

  2. resolved Nov 05, 2026, 07:23 PM UTC

    The incident has been fully resolved and all services are operational.

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