Primer incident
Support ticket updates may have not triggered email notifications
Primer experienced a minor incident on March 18, 2026 affecting Third-Party partners and providers, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 18, 2026, 02:09 PM UTC
Status: Monitoring We experienced an issue with our third-party ticketing solution that may have not sent you email notifications for tickets raised or updated in the last 3 hours. The Support Portal remained available and tickets were created, accepted and worked on as usual, but as mentioned, you may have not received an email notification about it. The vendor has shared that the issue they were experiencing has been resolved and they are currently monitoring it. Affected components Third-Party partners and providers (Degraded performance)
- resolved Mar 18, 2026, 02:19 PM UTC
Status: Resolved The Support Portal and ticketing system are working as usual. Affected components Third-Party partners and providers (Operational)