- Detected by Pingoru
- Sep 30, 2026, 04:40 PM UTC
- Resolved
- Sep 30, 2026, 07:31 PM UTC
- Duration
- 2h 51m
Affected: Analytics & Insights
Timeline · 3 updates
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investigating Sep 30, 2026, 04:40 PM UTC
We are currently investigating an issue affecting Analytics & Insights (A&I) that may cause intermittent access issues or prevent some users from viewing dashboards and reporting data. Our team is actively working to restore normal service and will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. PowerSchool Support Team
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monitoring Sep 30, 2026, 07:02 PM UTC
We have implemented mitigation measures and are seeing service stability improve within Analytics & Insights (A&I). Our team continues to closely monitor the environment to ensure services remain healthy and to confirm full resolution of the issue. We will provide additional updates as they become available. PowerSchool Support Team
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resolved Sep 30, 2026, 07:31 PM UTC
The issue affecting Analytics & Insights (A&I) has been resolved, and services have returned to normal operation. Our team has restored functionality and continues to monitor the environment to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue. PowerSchool Support Team
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2026, 05:26 PM UTC
- Resolved
- Sep 28, 2026, 02:35 PM UTC
- Duration
- 3d 21h
Affected: Analytics & Insights
Timeline · 3 updates
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identified Sep 24, 2026, 05:26 PM UTC
We are currently investigating reports of degraded performance impacting Analytics & Insights (A&I). Some users may experience slower-than-normal application response times or intermittent issues when accessing certain features. Our team is actively assessing the scope of the impact and working to determine any customer-facing effects. We will provide additional updates as more information becomes available.
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monitoring Sep 25, 2026, 03:41 PM UTC
We continue to monitor Analytics & Insights performance following the issues reported yesterday. Our team is currently reviewing customer impact and platform performance data to validate whether any issues are still occurring. At this time, the investigation remains ongoing, and we are closely monitoring the environment while we assess overall service health. We will provide additional updates as more information becomes available.
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resolved Sep 28, 2026, 02:35 PM UTC
Our review of platform performance and customer impact indicates that Analytics & Insights appears to be operating normally at this time. The team is no longer observing the behavior associated with the previously reported issue and will continue to closely monitor the environment to ensure ongoing stability.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2026, 05:19 PM UTC
- Resolved
- Sep 28, 2026, 02:36 PM UTC
- Duration
- 3d 21h
Affected: Connected Intelligence K-12
Timeline · 6 updates
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identified Sep 24, 2026, 05:19 PM UTC
We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption. We will continue to provide updates as our investigation progresses.
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identified Sep 25, 2026, 03:45 PM UTC
We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain. We will share further updates as additional information becomes available.
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monitoring Sep 28, 2026, 02:13 PM UTC
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes.
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monitoring Sep 28, 2026, 02:14 PM UTC
We are continuing to monitor for any further issues.
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monitoring Sep 28, 2026, 02:14 PM UTC
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes.
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resolved Sep 28, 2026, 02:36 PM UTC
The issue affecting Connected Intelligence has been resolved. Following continued monitoring and validation, the team is no longer observing the performance degradation or query failures associated with this incident. Service has returned to normal operation.
Read the full incident report →
Critical September 16, 2026 - Detected by Pingoru
- Sep 16, 2026, 12:46 PM UTC
- Resolved
- Sep 16, 2026, 07:25 PM UTC
- Duration
- 6h 38m
Affected: ADS04ADS03ADS05ADS06ADS07ADS08ADS01ADS09
Timeline · 3 updates
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investigating Sep 16, 2026, 12:46 PM UTC
We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.
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monitoring Sep 16, 2026, 01:03 PM UTC
We have deployed a fix to production that has resolved the issue in Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
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resolved Sep 16, 2026, 07:25 PM UTC
Atrieve services have remained stable following the deployment of the production fix, and monitoring has confirmed that critical functionality is operating as expected. This incident has been resolved. We appreciate your patience while our teams worked to restore service. If you continue to experience issues, please contact PowerSchool Support for assistance.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 12:24 PM UTC
- Resolved
- Sep 16, 2026, 07:23 PM UTC
- Duration
- 6h 58m
Affected: PowerSchool Customer CentralChatCase Portal
Timeline · 4 updates
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identified Sep 16, 2026, 12:24 PM UTC
Customer Central and PowerSchool Assistant are experiencing intermittent availability due to a Salesforce service disruption. For immediate assistance, please contact Support by phone. We are monitoring the issue and will provide updates as available.
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identified Sep 16, 2026, 01:26 PM UTC
Customer Central and PowerSchool Assistant continue to experience intermittent availability due to an ongoing Salesforce service disruption. Salesforce has identified that the initial remediation did not fully complete across all affected instances and is actively reapplying the fix. Some users who continue to experience issues after service restoration may need to refresh their browser session or sign out and back in. For immediate assistance, please contact Support by phone at 1-866-434-6276. We will provide additional updates as they become available.
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monitoring Sep 16, 2026, 04:10 PM UTC
Salesforce has identified that the scope of impact is narrower than initially understood and is continuing recovery efforts for the remaining affected instances. While some users may still experience intermittent errors or delays, PowerSchool is currently observing normal functionality for Customer Central and PowerSchool Assistant. We are continuing to monitor the situation closely and are working with Salesforce to confirm full resolution. Further updates will be provided as they become available.
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resolved Sep 16, 2026, 07:23 PM UTC
Salesforce has confirmed the service disruption has been resolved, and PowerSchool has observed stable performance and normal functionality for Customer Central and PowerSchool Assistant. Salesforce reports that instance stability and performance have returned to expected levels and has officially closed the incident. We appreciate your patience throughout this event. If you continue to experience any issues, please contact PowerSchool Support.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 02:03 PM UTC
- Resolved
- Sep 03, 2026, 02:46 PM UTC
- Duration
- 42m
Affected: Schoology
Timeline · 2 updates
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monitoring Sep 03, 2026, 02:03 PM UTC
We are aware that some users experienced issues navigating within to Schoology earlier today. The service has now recovered, and users should be able to access the platform normally. Our team will continue to monitor system performance to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.
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resolved Sep 03, 2026, 02:46 PM UTC
The issue has been resolved, and users should now be able to access and navigate the platform normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please contact PowerSchool Support for assistance.
Read the full incident report →
Critical September 1, 2026 - Detected by Pingoru
- Sep 01, 2026, 12:24 AM UTC
- Resolved
- Sep 01, 2026, 04:05 PM UTC
- Duration
- 15h 41m
Affected: Enrollment Express/ECollect
Timeline · 5 updates
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investigating Aug 31, 2026, 10:37 PM UTC
We are aware of an issue causing some users to receive a 504 error message. Our team is actively investigating and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
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identified Sep 01, 2026, 12:24 AM UTC
Customers were unable to access the Customer Management Portal (CMP) due to disk space exhaustion on a production server. The storage volume reached 100% utilization, which impacted critical application services and prevented successful deployments. The issue was mitigated by freeing disk space, restoring service functionality, and redeploying the affected components. Monitoring is ongoing to ensure stability.
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monitoring Sep 01, 2026, 12:25 AM UTC
Service functionality has been restored, and the Customer Management Portal (CMP) is operating normally. The affected services have been successfully redeployed, disk utilization has returned to normal levels, and system health indicators are stable. We are actively monitoring the environment to ensure continued stability and to identify any remaining issues related to log growth and disk usage.
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monitoring Sep 01, 2026, 02:58 AM UTC
We are continuing to monitor for any further issues.
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resolved Sep 01, 2026, 04:05 PM UTC
The issue has been resolved. Services have been fully restored, and the platform is operating normally. All affected functionality is now available, and system performance has returned to expected levels. If you continue to experience any issues related to this incident, please contact PowerSchool Support for further assistance.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2026, 02:13 PM UTC
- Resolved
- Aug 27, 2026, 03:18 PM UTC
- Duration
- 1h 5m
Affected: PowerSchool eSchoolPlus SIS
Timeline · 3 updates
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investigating Aug 27, 2026, 02:13 PM UTC
We are investigating reports of users encountering access errors in PowerSchool eSchoolPlus SIS. Our teams are actively working to identify the cause and restore service. We will provide regular updates as more information becomes available.
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monitoring Aug 27, 2026, 02:38 PM UTC
We have confirmed that PowerSchool eSchoolPlus SIS is functioning normally. We will continue to monitor the application to ensure consistent performance and that all critical functionality remains intact as expected.
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resolved Aug 27, 2026, 03:18 PM UTC
The issue affecting access to eSchoolPlus this morning, related to the 26.8.0.0 release, has been resolved. Service has been restored for impacted customers. If you're still experiencing issues, please contact PowerSchool Support.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 06:21 PM UTC
- Resolved
- Aug 21, 2026, 11:36 AM UTC
- Duration
- 17h 14m
Affected: Schoology
Timeline · 4 updates
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2026, 02:58 PM UTC
- Resolved
- Aug 20, 2026, 04:31 PM UTC
- Duration
- 1h 33m
Affected: eFinancePlus
Timeline · 3 updates
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investigating Aug 20, 2026, 02:58 PM UTC
We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in. Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.
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monitoring Aug 20, 2026, 03:20 PM UTC
We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
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resolved Aug 20, 2026, 04:31 PM UTC
A fix was successfully deployed to address the issue affecting eFinancePlus. Following a period of monitoring, application performance and functionality have remained stable and are operating as expected. We appreciate your patience while we worked to resolve this issue. If you continue to experience any issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2026, 04:15 PM UTC
- Resolved
- Aug 19, 2026, 08:15 PM UTC
- Duration
- 4h
Affected: ADS04ADS03ADS05ADS06ADS07ADS08HOST02HOST03HOST04HOST05HOST06HOST07HOST08HOST11HOST12HOST31HOST32HOST33HOST34HOST35HOST36HOST09HOST37HOST38HOST41
Timeline · 5 updates
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investigating Aug 19, 2026, 04:15 PM UTC
We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.
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investigating Aug 19, 2026, 04:32 PM UTC
We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers. At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more information becomes available.
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investigating Aug 19, 2026, 04:54 PM UTC
As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.
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monitoring Aug 19, 2026, 05:43 PM UTC
We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors. If you continue to experience issues, please contact Support.
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resolved Aug 19, 2026, 08:15 PM UTC
Login and performance issues reported by some Atrieve customers have subsided, and users are able to access Atrieve normally. We appreciate your patience. If you continue to experience issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2026, 09:30 PM UTC
- Resolved
- Aug 11, 2026, 11:20 PM UTC
- Duration
- 1h 50m
Affected: Applicant TrackingEmployee Records (HigherEd)Employee RecordsPerform
Timeline · 4 updates
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investigating Aug 11, 2026, 09:30 PM UTC
We are currently investigating an issue impacting multiple products. Users may experience: - Bad Gateway (502) errors - Increased latency - Intermittent access or performance degradation Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.
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investigating Aug 11, 2026, 09:58 PM UTC
We are continuing to investigate this issue.
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monitoring Aug 11, 2026, 10:08 PM UTC
A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.
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resolved Aug 11, 2026, 11:20 PM UTC
The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 02:42 PM UTC
- Resolved
- Aug 11, 2026, 10:35 AM UTC
- Duration
- 19h 53m
Affected: HOST02HOST03HOST04HOST05HOST06HOST31
Timeline · 4 updates
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investigating Aug 10, 2026, 02:42 PM UTC
We are currently investigating an issue where users aren't able to login to Atrieve Web.
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identified Aug 10, 2026, 04:17 PM UTC
We have identified the cause for the ongoing issue in Atrieve Web and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
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monitoring Aug 10, 2026, 05:02 PM UTC
We have deployed a fix to production that has resolved the issue in Atrieve Web. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
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resolved Aug 11, 2026, 10:35 AM UTC
The issue reported for Atrieve Web has been resolved and this incident has been closed.
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 05:58 PM UTC
- Resolved
- Aug 04, 2026, 08:52 AM UTC
- Duration
- 14h 53m
Affected: Enrollment Express/ECollect
Timeline · 4 updates
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investigating Aug 03, 2026, 05:58 PM UTC
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.
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investigating Aug 03, 2026, 08:01 PM UTC
We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.
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monitoring Aug 03, 2026, 10:02 PM UTC
We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.
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resolved Aug 04, 2026, 08:52 AM UTC
The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed.
Read the full incident report →
- Detected by Pingoru
- Jul 13, 2026, 03:18 PM UTC
- Resolved
- Jul 14, 2026, 10:08 AM UTC
- Duration
- 18h 49m
Affected: Applicant TrackingEmployee RecordsPerformPerform EnterpriseProfessional Learning
Timeline · 5 updates
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investigating Jul 13, 2026, 03:18 PM UTC
We are currently investigating reports that some imports for US Based Customers of Professional Learning and Perform Enterprise are not being processed as expected. Our team is actively working to identify the cause and will provide updates as more information becomes available.
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investigating Jul 13, 2026, 03:28 PM UTC
We are continuing to investigate this issue.
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identified Jul 13, 2026, 03:49 PM UTC
Our team has implemented a mitigation plan. Import jobs for Professional Learning and Perform Enterprise will be processed midday, while all remaining import jobs will be processed during the overnight cycle. Teams will actively monitor processing to confirm successful completion and will continue to provide updates as needed.
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identified Jul 13, 2026, 10:51 PM UTC
We are continuing to work on a fix for this issue.
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resolved Jul 14, 2026, 10:08 AM UTC
The reported issue has been resolved and this incident has been closed.
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2026, 09:59 PM UTC
- Resolved
- Jul 01, 2026, 12:53 PM UTC
- Duration
- 1d 14h
Affected: PowerSchool Customer Central
Timeline · 3 updates
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investigating Jun 29, 2026, 09:59 PM UTC
We are aware and are investigating an issue affecting registration and case creation services.
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monitoring Jun 29, 2026, 11:26 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 01, 2026, 12:53 PM UTC
The issue reported for PowerSchool Customer Central has been resolved and this incident has been closed
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2026, 10:01 PM UTC
- Resolved
- Jun 27, 2026, 04:04 PM UTC
- Duration
- 18h 3m
Affected: Document Management USDocument Management Canada
Timeline · 3 updates
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identified Jun 26, 2026, 10:01 PM UTC
We have identified an issue affecting report card generation within Document Management. Our teams are actively working toward a resolution and are closely monitoring progress. We will continue to share updates as they become available.
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monitoring Jun 27, 2026, 12:17 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 27, 2026, 04:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2026, 01:25 PM UTC
- Resolved
- Jun 24, 2026, 08:31 PM UTC
- Duration
- 7h 5m
Affected: HigherEd PACxApplicant Tracking SystemEmployee Records (HigherEd)Faculty Activity & DossierPerformance ManagementPosition ManagementProfessional Learning (HigherEd)
Timeline · 4 updates
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investigating Jun 24, 2026, 01:25 PM UTC
We are investigating reports of users unable to access within HigherEd within Canada. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
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identified Jun 24, 2026, 01:38 PM UTC
We have identified the cause for the ongoing issue in HigherEd and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
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monitoring Jun 24, 2026, 01:57 PM UTC
We have deployed a fix to production that has resolved the issue in HigherEd. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
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resolved Jun 24, 2026, 08:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2026, 12:48 PM UTC
- Resolved
- Jun 24, 2026, 08:31 PM UTC
- Duration
- 7h 42m
Affected: Applicant TrackingSchoolSpring Job Board
Timeline · 3 updates
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investigating Jun 24, 2026, 12:48 PM UTC
We are investigating reports of unable to access application within SchoolSpring Job Board. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
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monitoring Jun 24, 2026, 01:02 PM UTC
We have deployed a fix to production that has resolved the issue in SchoolSpring Job Board. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
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resolved Jun 24, 2026, 08:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2026, 12:51 PM UTC
- Resolved
- Jun 21, 2026, 12:43 PM UTC
- Duration
- 2d 23h
Affected: Connected Intelligence K-12
Timeline · 2 updates
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identified Jun 18, 2026, 12:51 PM UTC
We have identified that Enrollment data replication for Connected Intelligence has stopped for customers on the Enrollment US1 server (https://registration.powerschool.com/). Data replication of new Enrollment records has been unavailable since 11:54 PM EST on June 17. As a result, any Enrollment data created after this time is not being replicated and will not be available in Connected Intelligence. Our team has identified the cause and is working on remediation. Once complete, replication will be restored and a full reload will be performed to ensure data fidelity. Further updates will be provided as progress continues.
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resolved Jun 21, 2026, 12:43 PM UTC
A full data reload has been completed, and all Enrollment data has been validated for accuracy. Replication is now active, and new Enrollment data is flowing into Connected Intelligence as expected.
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 12:42 PM UTC
- Resolved
- May 29, 2026, 04:44 PM UTC
- Duration
- 4h 2m
Affected: eFinancePlusEnrollmentEnrollment Express/ECollectPowerSchool eSchoolPlus SISPowerSchool SISSpecial Programs
Timeline · 3 updates
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investigating May 29, 2026, 12:42 PM UTC
We are currently investigating reports of users in the East region encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs.
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monitoring May 29, 2026, 01:37 PM UTC
We are continuing to monitor for any further issues.
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resolved May 29, 2026, 04:44 PM UTC
The reported issue has been resolved and this incident has been closed.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 05:24 PM UTC
- Resolved
- May 28, 2026, 06:04 PM UTC
- Duration
- 40m
Affected: PowerSchool SIS
Timeline · 1 update
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investigating May 28, 2026, 05:24 PM UTC
We are currently investigating reports that users are unable to access PowerSchool SIS.
Read the full incident report →
- Detected by Pingoru
- May 24, 2026, 05:34 AM UTC
- Resolved
- May 25, 2026, 01:38 AM UTC
- Duration
- 20h 3m
Affected: HOST02HOST03HOST04HOST05HOST06HOST13HOST31
Timeline · 2 updates
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investigating May 24, 2026, 05:34 AM UTC
We are investigating reports of service disruption and access issue within Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
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resolved May 25, 2026, 01:38 AM UTC
The issue reported for Atrieve has been resolved and this incident has been closed.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 05:23 PM UTC
- Resolved
- May 18, 2026, 06:52 PM UTC
- Duration
- 1h 29m
Affected: eFinancePlus
Timeline · 3 updates
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investigating May 18, 2026, 05:23 PM UTC
We are currently investigating reports of users encountering errors when attempting to log in to eFinancePlus.
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monitoring May 18, 2026, 05:33 PM UTC
Service has been restored and we are monitoring for continued stability.
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resolved May 18, 2026, 06:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 05:20 PM UTC
- Resolved
- May 18, 2026, 06:52 PM UTC
- Duration
- 1h 31m
Affected: BusinessPlus
Timeline · 3 updates
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investigating May 18, 2026, 05:20 PM UTC
We are currently investigating reports of users encountering errors when attempting to log in to BusinessPlus.
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monitoring May 18, 2026, 05:33 PM UTC
Service has been restored and we are monitoring for continued stability.
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resolved May 18, 2026, 06:52 PM UTC
This incident has been resolved.
Read the full incident report →
