PowerSchool experienced a critical incident on September 1, 2026 affecting Enrollment Express/ECollect, lasting 15h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 10:37 PM UTC
We are aware of an issue causing some users to receive a 504 error message. Our team is actively investigating and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- identified Sep 01, 2026, 12:24 AM UTC
Customers were unable to access the Customer Management Portal (CMP) due to disk space exhaustion on a production server. The storage volume reached 100% utilization, which impacted critical application services and prevented successful deployments. The issue was mitigated by freeing disk space, restoring service functionality, and redeploying the affected components. Monitoring is ongoing to ensure stability.
- monitoring Sep 01, 2026, 12:25 AM UTC
Service functionality has been restored, and the Customer Management Portal (CMP) is operating normally. The affected services have been successfully redeployed, disk utilization has returned to normal levels, and system health indicators are stable. We are actively monitoring the environment to ensure continued stability and to identify any remaining issues related to log growth and disk usage.
- monitoring Sep 01, 2026, 02:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2026, 04:05 PM UTC
The issue has been resolved. Services have been fully restored, and the platform is operating normally. All affected functionality is now available, and system performance has returned to expected levels. If you continue to experience any issues related to this incident, please contact PowerSchool Support for further assistance.