PowerSchool incident

Investigating Service Degradation Across Multiple Products

Critical Resolved View vendor source →

PowerSchool experienced a critical incident on August 11, 2026 affecting Applicant Tracking and Employee Records (HigherEd) and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 09:30 PM UTC
Resolved
Aug 11, 2026, 11:20 PM UTC
Duration
1h 50m
Detected by Pingoru
Aug 11, 2026, 09:30 PM UTC

Affected components

Applicant TrackingEmployee Records (HigherEd)Employee RecordsPerform

Update timeline

  1. investigating Aug 11, 2026, 09:30 PM UTC

    We are currently investigating an issue impacting multiple products. Users may experience: - Bad Gateway (502) errors - Increased latency - Intermittent access or performance degradation Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.

  2. investigating Aug 11, 2026, 09:58 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 11, 2026, 10:08 PM UTC

    A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.

  4. resolved Aug 11, 2026, 11:20 PM UTC

    The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.