PowerSchool experienced a critical incident on June 24, 2026 affecting HigherEd PACx and Applicant Tracking System and 1 more component, lasting 7h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 01:25 PM UTC
We are investigating reports of users unable to access within HigherEd within Canada. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified Jun 24, 2026, 01:38 PM UTC
We have identified the cause for the ongoing issue in HigherEd and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- monitoring Jun 24, 2026, 01:57 PM UTC
We have deployed a fix to production that has resolved the issue in HigherEd. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Jun 24, 2026, 08:31 PM UTC
This incident has been resolved.