PowerSchool incident
CMP / Ecollect Forms - 504 Gateway Timeout in Parent Portal
PowerSchool experienced a critical incident on August 3, 2026 affecting Enrollment Express/ECollect, lasting 14h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 05:58 PM UTC
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.
- investigating Aug 03, 2026, 08:01 PM UTC
We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.
- monitoring Aug 03, 2026, 10:02 PM UTC
We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.
- resolved Aug 04, 2026, 08:52 AM UTC
The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed.