PowerSchool incident
Connected Intelligence (CI) - Degraded Performance
PowerSchool experienced a minor incident on September 24, 2026 affecting Connected Intelligence K-12, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2026, 05:19 PM UTC
We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption. We will continue to provide updates as our investigation progresses.
- identified Sep 25, 2026, 03:45 PM UTC
We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain. We will share further updates as additional information becomes available.
- monitoring Sep 28, 2026, 02:13 PM UTC
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes.
- monitoring Sep 28, 2026, 02:14 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 28, 2026, 02:14 PM UTC
Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes.
- resolved Sep 28, 2026, 02:36 PM UTC
The issue affecting Connected Intelligence has been resolved. Following continued monitoring and validation, the team is no longer observing the performance degradation or query failures associated with this incident. Service has returned to normal operation.