PowerSchool experienced a major incident on September 30, 2026 affecting Analytics & Insights, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 04:40 PM UTC
We are currently investigating an issue affecting Analytics & Insights (A&I) that may cause intermittent access issues or prevent some users from viewing dashboards and reporting data. Our team is actively working to restore normal service and will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. PowerSchool Support Team
- monitoring Sep 30, 2026, 07:02 PM UTC
We have implemented mitigation measures and are seeing service stability improve within Analytics & Insights (A&I). Our team continues to closely monitor the environment to ensure services remain healthy and to confirm full resolution of the issue. We will provide additional updates as they become available. PowerSchool Support Team
- resolved Sep 30, 2026, 07:31 PM UTC
The issue affecting Analytics & Insights (A&I) has been resolved, and services have returned to normal operation. Our team has restored functionality and continues to monitor the environment to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue. PowerSchool Support Team