Resolved after 4 hours 46 minutes, on October 23, 2026.
The issue reported for Salesforce chat support has been resolved and this incident has been closed.
Update timeline
- identified Oct 23, 2026, 05:20 AM UTC
Due to an ongoing service disruption, chat support is currently unavailable. Customers can continue to contact PowerSchool Support by phone. We apologize for the inconvenience and appreciate your patience while the issue is being addressed.
- monitoring Oct 23, 2026, 07:13 AM UTC
Salesforce continues to make progress restoring service across affected instances. PowerSchool Support chat services are recovering, and we are monitoring availability to ensure service remains stable. Thank you for your patience while we continue to monitor the situation.
- resolved Oct 23, 2026, 10:06 AM UTC
The issue reported for Salesforce chat support has been resolved and this incident has been closed.
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