PowerSchool incident

Some Customers Experiencing Issues Accessing Atrieve Services

Major Resolved View vendor source →

PowerSchool experienced a major incident on October 12, 2026, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 06:57 PM UTC
Resolved
Oct 12, 2026, 08:48 PM UTC
Duration
1h 51m
Detected by Pingoru
Oct 12, 2026, 06:57 PM UTC

Update timeline

  1. investigating Oct 12, 2026, 06:57 PM UTC

    We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate. At this time, the issue has been confirmed to be affecting some customers. Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. investigating Oct 12, 2026, 07:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 12, 2026, 08:48 PM UTC

    The issue affecting access to Atrieve has been resolved. Service was restored at approximately 4:05 PM EST, and we have received confirmation from the impacted customers that they are able to successfully access and use the application.